On 2009-05-27, at 20:01, Damian Krzeminski wrote: > Damian Dowling wrote: >> Hi, >> >> I am getting the following error when I tried to add a 13th ACD >> Queue: >> >> Cannot add <Queue Name>. Current licence limit is: 12. >> >> 12 seems to be a fairly low limit to me, can this limit be increased? >> And is there a limit on the number of Agents? >> >> Thanks >> >> Damian >> > > You can adjust ACD limits by adding entries to sipxconfig.properties. > The defaults are: > > acdServer.maxQueues=12 > acdServer.maxAgents=50 > acdServer.maxLines=50 >
There is hardcoded limit of 30 calls to ACD server so IMHO increasing number of agents/lines/queues if fairly safe. The only problem I observed with increased number of agents is the increased time to get into coherent state with presence server after startup 2-3 seconds per each agent. Increasing the hardcoded limit of 30 calls in ACD server itself is not recommended - I had to hack portlib to increase default queue length eg: const int OsMsgQBase::DEF_MAX_MSGS = 1000 I could not find a way to increase the limit just for ACD server classes. Pawel, _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev
