Damian Krzeminski wrote: > Damian Dowling wrote: > >> Hi, >> >> I am getting the following error when I tried to add a 13th ACD Queue: >> >> Cannot add <Queue Name>. Current licence limit is: 12. >> >> 12 seems to be a fairly low limit to me, can this limit be increased? >> And is there a limit on the number of Agents? >> >> Thanks >> >> Damian >> >> > > You can adjust ACD limits by adding entries to sipxconfig.properties. > The defaults are: > > acdServer.maxQueues=12 > acdServer.maxAgents=50 > acdServer.maxLines=50 > > > BTW: There are issues that ask for increasing defaults: > > http://track.sipfoundry.org/browse/XX-4880 > > Should we just remove the limits entirely? As of now they only serve as a > reminder for the admin not to overburden the server. But is it even > possible to have reasonable defaults for all the hardware and call patterns? > D. > Damian,
Thanks for the settings, and for the info on the Issue. I will add my vote to that as well, I definitely think the limits should be removed. We have 17 Queues here with an average of 8 Agents per queue. What is concerning me now is what Pawel said about a hardcoded limit of 30 calls to the ACD. Is this limit the number of concurrent calls queued per ACD Server? And if so if I create a second ACD Server, does the 30 limit include that server as well? Damian _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-dev
