In September/October of last year, information on the new release of the ACD was available. There were itemized tasks with progress details of each task. It was XX-6438, but that task doesn't seem to exist anymore. The first link below is broken now.
I understand Martin Steinmann has left since the Avaya acquisition, and I'm curious if the project is still moving forward with as much steam? I spoke with some folks at the Avaya/Nortel Enterprise Solutions Integrated Roadmap Seminar who believe things are moving forward.. but I'm really curious if the developers are being pulled away to work on the Aura architecture now. We are having problems with the 4.0.4 release running a WinSIP load test against 15 agents and only a few calls in queue, after about 1 day the ACD stops sending calls to the agents. We are having a tough time digging through logs to pinpoint what initiates this failure... In order for us to move this into production we will need to reboot the ACD nightly.. We need to make a decision with sticking with the main branch, or pursuing the VoiceWorks ACD option... If the truth is that Avaya won't be putting resources towards sipX ACD, then the VoiceWorks option will be an easier decision. Information on the new ACD that seems lost now: from XX-6438 task http://track.sipfoundry.org/browse/XX-6438 also here: http://sipx-wiki.calivia.com/index.php/ACD_Proposed_Architecture and here: http://sipx-wiki.calivia.com/index.php/ACD_Features FreeSWITCH based ACD replacement In order to address both feature and scalability shortcomings of the current sipXtapi based ACD implementation, the current ACD will be rewritten to utilize the FreeSWITCH media / call control subsystem. The new implementation will be a drop-in replacement for the existing ACD, providing the end user with the same set of features and provisioning model. In the initial release, no new features will be added, but instead will address some major shortcomings of the existing implementation such as the ability for an agent to transfer a caller. Thanks, James
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