Thanks for the response Douglas. I stated True IVR because there seems to be a difference in how IVR is interpreted in the industry. In my experience, an IVR pulls content, or receives content and does some action with it, but not like a simple Auto Attendant which has a very finite number of actions to take. For example, the IVR that Nortel had would do lookups in a database, and create calls to customers based on criteria that matched, automatically setting up delivery schedules, etc., and used custom voice prompts to create specific sentences to state to the caller based on database lookups, versus an auto attendant that is responding to touchpad input and taking a basic step from that input.
It's my personal opinion that calling an Auto Attendant an IVR, although it could be correct, is not really in line with how the Telecommunications Industry has defined it in the past. I think this Wikipedia article touches it nicely - http://en.wikipedia.org/wiki/Interactive_voice_response. I'm really in the discovery process here to see what options there are, and which ones make sense and are doable. From: [email protected] [mailto:[email protected]] On Behalf Of Douglas Hubler Sent: Friday, April 22, 2011 7:03 AM To: sipXecs developer discussions Subject: Re: [sipx-dev] FW: True Voice Response System integrated via Freeswitch On Fri, Apr 22, 2011 at 5:00 AM, Todd Hodgen <[email protected]> wrote: > I have a customer that wants to investigate having a TRUE Interactive Voice > Response system created to work with their sipXecs system. Define "TRUE Interactive Voice Response system" from what i know, and i'm sure there are more options... option 1 * If ASR and you want good results, you'll need to leverage the MRCP FS mod and connect to nuance or loquendo * Same goes for TTS * Then you'll have to develop the lua apps. * A lot of work and $ for buying proprietary ASR/TTS software option 2 * Voxeo has a platform that has all this installed and running and you should be able to setup an unmanaged gateway to direct calls to voxeo's systems. You can write apps in vxml or their new tropo language. * Could be least amount of work but unclear on hosting costs _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev/ _____ No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1209 / Virus Database: 1500/3589 - Release Date: 04/21/11
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