If you don't want ASR or TTS, FS should be able to fit the bill and if you cannot use the one in sipxecs, i'd like to know about it. I've only heard great things about lua as a language.
On Fri, Apr 22, 2011 at 11:15 AM, Todd Hodgen <[email protected]> wrote: > Thanks for the response Douglas. I stated True IVR because there seems to > be a difference in how IVR is interpreted in the industry. In my > experience, an IVR pulls content, or receives content and does some action > with it, but not like a simple Auto Attendant which has a very finite number > of actions to take. For example, the IVR that Nortel had would do lookups > in a database, and create calls to customers based on criteria that matched, > automatically setting up delivery schedules, etc., and used custom voice > prompts to create specific sentences to state to the caller based on > database lookups, versus an auto attendant that is responding to touchpad > input and taking a basic step from that input. > > > > It’s my personal opinion that calling an Auto Attendant an IVR, although it > could be correct, is not really in line with how the Telecommunications > Industry has defined it in the past. I think this Wikipedia article touches > it nicely - http://en.wikipedia.org/wiki/Interactive_voice_response. > > > > I’m really in the discovery process here to see what options there are, and > which ones make sense and are doable. > > > > From: [email protected] > [mailto:[email protected]] On Behalf Of Douglas Hubler > Sent: Friday, April 22, 2011 7:03 AM > To: sipXecs developer discussions > Subject: Re: [sipx-dev] FW: True Voice Response System integrated via > Freeswitch > > > > On Fri, Apr 22, 2011 at 5:00 AM, Todd Hodgen <[email protected]> wrote: >> I have a customer that wants to investigate having a TRUE Interactive >> Voice >> Response system created to work with their sipXecs system. > > Define "TRUE Interactive Voice Response system" > > from what i know, and i'm sure there are more options... > > option 1 > * If ASR and you want good results, you'll need to leverage the MRCP > FS mod and connect to nuance or loquendo > * Same goes for TTS > * Then you'll have to develop the lua apps. > * A lot of work and $ for buying proprietary ASR/TTS software > > option 2 > * Voxeo has a platform that has all this installed and running and you > should be able to setup an unmanaged gateway to direct calls to > voxeo's systems. You can write apps in vxml or their new tropo > language. > * Could be least amount of work but unclear on hosting costs > _______________________________________________ > sipx-dev mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-dev/ > > ________________________________ > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 10.0.1209 / Virus Database: 1500/3589 - Release Date: 04/21/11 > > _______________________________________________ > sipx-dev mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-dev/ > _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev/
