here I'm attaching the last patch. This one takes care of: 1) Allowing timeout events even if no overflow queue is defined. 2) changes the timeout's behaviour, such that it can't be fired while agent's phone is in ringing.
as details, the scheme I've followed here for timeout event management is that, when a call is delivered to an agent the timeout timer is reseted to the original value. This part surely can be changed using different schemas, but for us this is the better way. thanks Domenico Chierico PS for the jira I will open a issue when I will find again my login info. On Fri, Jun 15, 2012 at 8:34 PM, Melcon Moraes <[email protected]> wrote: > Hi, Domenico. > > Is this the only patch needed or both files should be applied? > > Is there a JIRA for the changes you proposed? > > - > MM > > > On Wed, May 16, 2012 at 6:01 AM, Domenico Chierico > <[email protected]> wrote: >> >> so this should be the final patch for our personal needs. >> >> In this patch we allow timeout work even if no overflow queue is >> defined, and change timeout behaviour so that it can't fire while >> agent phone is ringing. >> >> the second part can be considered subjective our personal scheme is: >> when call goes to the agent the timeout is reset to start value (cose >> we consider call out of the queue) if agent don't answer to the call >> the timer start again. >> >> thanks >> Domenico Chierico >> >> On Fri, May 11, 2012 at 10:06 AM, Domenico Chierico >> <[email protected]> wrote: >> > considers this as a "preview" patch .. I'm working on a little set of >> > acd improvements and I will try to groups in different patchs so you >> > can choose what you want in and out. >> > >> > So I'm sending stuff here so maybe someone could warn me if I'm >> > totally wrong on my work. >> > >> > >> > On Fri, May 11, 2012 at 8:40 AM, George Niculae <[email protected]> >> > wrote: >> >> On Fri, May 11, 2012 at 9:13 AM, Michael Picher <[email protected]> >> >> wrote: >> >>> Domenico, >> >>> >> >>> Check with George, patches such as the might have to be part of a >> >>> tracker >> >>> item… not sure if he's watching this / picking up on this. >> >>> >> >> >> >> Watching, I suggest opening a JIRA and attach the patch to, mark it as >> >> 4.4 >> >> >> >> Thanks >> >> George >> >> _______________________________________________ >> >> sipx-dev mailing list >> >> [email protected] >> >> List Archive: http://list.sipfoundry.org/archive/sipx-dev/ >> >> _______________________________________________ >> sipx-dev mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-dev/ > > > > _______________________________________________ > sipx-dev mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-dev/
0001-acd-fixes.patch
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