Hi, Domenico.

Is this the only patch needed or both files should be applied?

Is there a JIRA for the changes you proposed?

-
MM

On Wed, May 16, 2012 at 6:01 AM, Domenico Chierico <
[email protected]> wrote:

> so this should be the final patch for our personal needs.
>
> In this patch we allow timeout work even if no overflow queue is
> defined, and change timeout behaviour so that it can't fire while
> agent phone is ringing.
>
> the second part can be considered subjective our personal scheme is:
>  when call goes to the agent the timeout is reset to start value (cose
> we consider call out of the queue) if agent don't answer to the call
> the timer start again.
>
> thanks
> Domenico Chierico
>
> On Fri, May 11, 2012 at 10:06 AM, Domenico Chierico
> <[email protected]> wrote:
> > considers this as a "preview" patch .. I'm working on a little set of
> > acd improvements and I will try to groups in different patchs so you
> > can choose what you want in and out.
> >
> > So I'm sending stuff here so maybe someone could warn me if I'm
> > totally wrong on my work.
> >
> >
> > On Fri, May 11, 2012 at 8:40 AM, George Niculae <[email protected]>
> wrote:
> >> On Fri, May 11, 2012 at 9:13 AM, Michael Picher <[email protected]>
> wrote:
> >>> Domenico,
> >>>
> >>> Check with George, patches such as the might have to be part of a
> tracker
> >>> item…  not sure if he's watching this / picking up on this.
> >>>
> >>
> >> Watching, I suggest opening a JIRA and attach the patch to, mark it as
> 4.4
> >>
> >> Thanks
> >> George
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>
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