I’m trying OpenACD in our 4.6 testsystem. Port 5050 is not reachable from outside. From localhost (using links bash browser J) it works fine.
I think there is something I have do configure in the Firewall. But I did not find something like Contact Center or ACD (except the old deprecated ACD system). Another thing is that going available etc. works using the portal on 5050. But the star codes like *87 does not have any effect. Its openacd is hanging up instantly which is normal I think. The logs on debug show something like this when using one of the star codes: 10:33:02.197763 [DEBUG] <0.317.0>@freeswitch_media_manager:798 recieved event '"81d5d01a-dbb3-11e1-a040-e766a4e6efc4"' from c node. But the state in the agent web-interface does not change and calls in the queue don’t become routed to the agent. Any ideas? _____________________________ Jan Fricke (B.Sc.) *IANT - APPLIED NGN-TECHNOLOGIES **Turn-Key VoIP/UC Solutions and More... *Fon: +49 (5331) 6794 0 Fax: +49 (5331) 6794 499 Mail: [email protected] Web: www.iant.de <http://www.iant.de/en/startseite> IANT is eZuce <http://www.ezuce.com/> Elite Partner for EMEA IANT is Member of GROUPLINK <http://www.grouplink.de/> *Von:* [email protected] [mailto: [email protected]] *Im Auftrag von *Todd Hodgen *Gesendet:* Mittwoch, 1. August 2012 07:56 *An:* 'sipXecs developer discussions' *Betreff:* Re: [sipx-dev] OpenACD Thanks Jan. *From:* [email protected] [mailto:[email protected]] *On Behalf Of *Jan Vincent Liwanag *Sent:* Tuesday, July 31, 2012 10:52 PM *To:* sipXecs developer discussions *Subject:* Re: [sipx-dev] OpenACD Hi Todd, Indeed the information on the wiki is not up to date. Feel free to ask your questions here as needed. All of the configuration needed is done through sipx now. Thus the administration pages on port 9999 is no longer needed (and will be turned off by default). The agent portal running on port 5050 is still used. Agents configured in sipx can be logged in through this portal. The new agent portal now only need the username and password (no additional voip endpoints to configure). As per recipes, the best resource for now would be this<https://github.com/OpenACD/OpenACD/wiki/How-routing-works> . I'll also review the wiki pages myself, and update as necessary. Jan Vincent Liwanag [email protected] On Wednesday, August 1, 2012 at 5:06 AM, Todd Hodgen wrote: I’m working on setting up OpenACD for the first time. In reading the wiki, there is a lot of old information that needs to be updated. I’m happy to do that as I go through my own configuration of OpenACD for testing. Is there a primary resource for bouncing content off of, or just post questions in the Dev list? For example – I am sure this is no longer a requirement, and will remove it unless someone tells me otherwise - this is specifically under wiki 4.6 instructions. And yes, I know the devs are busy writing code and the wiki is not their priority – I’m hoping assist as best I can on this. yum install sipxopenacd service mongod start service sipxecs restart Additionally – logging into ports 5050 and 9999 seem to no longer be required, is that correct? If not, where are the agent and supervisor pages located? Are there any sample recipes that are fully supported that can be imported and documented in the wiki? Any other documents in possession that can be used to document the wiki pages? _______________________________________________ sipx-dev mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-dev/
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