Hi Jan,
Did you checking in latest 4.6 build? Because for star codes not
working in older builds in which issue raised and closed...In the
latest build it should work fine..
Regards,
Kumaran T
On 8/1/2012 2:38 PM, Jan Fricke wrote:
I'm trying OpenACD in our 4.6 testsystem. Port 5050 is not reachable
from outside. From localhost (using links bash browser J) it works fine.
I think there is something I have do configure in the Firewall. But I
did not find something like Contact Center or ACD (except the old
deprecated ACD system).
Another thing is that going available etc. works using the portal on
5050. But the star codes like *87 does not have any effect. Its
openacd is hanging up instantly which is normal I think. The logs on
debug show something like this when using one of the star codes:
10:33:02.197763 [DEBUG] <0.317.0>@freeswitch_media_manager:798
recieved event '"81d5d01a-dbb3-11e1-a040-e766a4e6efc4"' from c node.
But the state in the agent web-interface does not change and calls in
the queue don't become routed to the agent.
Any ideas?
_____________________________
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*Von:*[email protected]
<mailto:[email protected]>
[mailto:[email protected]
<mailto:[email protected]>] *Im Auftrag von *Todd
Hodgen
*Gesendet:* Mittwoch, 1. August 2012 07:56
*An:* 'sipXecs developer discussions'
*Betreff:* Re: [sipx-dev] OpenACD
Thanks Jan.
*From:*[email protected]
<mailto:[email protected]>
[mailto:[email protected]]
<mailto:[mailto:[email protected]]> *On Behalf Of
*Jan Vincent Liwanag
*Sent:* Tuesday, July 31, 2012 10:52 PM
*To:* sipXecs developer discussions
*Subject:* Re: [sipx-dev] OpenACD
Hi Todd,
Indeed the information on the wiki is not up to date. Feel free to ask
your questions here as needed.
All of the configuration needed is done through sipx now. Thus the
administration pages on port 9999 is no longer needed (and will be
turned off by default).
The agent portal running on port 5050 is still used. Agents configured
in sipx can be logged in through this portal. The new agent portal now
only need the username and password (no additional voip endpoints to
configure).
As per recipes, the best resource for now would be this
<https://github.com/OpenACD/OpenACD/wiki/How-routing-works>.
I'll also review the wiki pages myself, and update as necessary.
Jan Vincent Liwanag
[email protected] <mailto:[email protected]>
On Wednesday, August 1, 2012 at 5:06 AM, Todd Hodgen wrote:
I'm working on setting up OpenACD for the first time. In reading
the wiki, there is a lot of old information that needs to be
updated. I'm happy to do that as I go through my own
configuration of OpenACD for testing.
Is there a primary resource for bouncing content off of, or just
post questions in the Dev list?
For example -- I am sure this is no longer a requirement, and will
remove it unless someone tells me otherwise - this is specifically
under wiki 4.6 instructions. And yes, I know the devs are
busy writing code and the wiki is not their priority -- I'm hoping
assist as best I can on this.
yum install sipxopenacd
service mongod start
service sipxecs restart
Additionally -- logging into ports 5050 and 9999 seem to no longer
be required, is that correct? If not, where are the agent and
supervisor pages located?
Are there any sample recipes that are fully supported that can be
imported and documented in the wiki? Any other documents in
possession that can be used to document the wiki pages?
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