Then fix should in the build...I don't know the what causing the
issue...Definitely help need from JV or Cristi...
Regards,
Kumaran T
On 8/1/2012 3:35 PM, Jan Fricke wrote:
Yes it is…
*Von:*Kumaran [mailto:[email protected]
<mailto:[email protected]>]
*Gesendet:* Mittwoch, 1. August 2012 11:58
*An:* sipXecs developer discussions
*Cc:* Jan Fricke
*Betreff:* Re: [sipx-dev] OpenACD
Is sipxconfig latest(sipxconfig-4.6.0-261.gbbdad.x86_64)?
Regards,
Kumaran T
On 8/1/2012 3:25 PM, Jan Fricke wrote:
In my installation the default star codes were *87 and *90. I tried
both before I used the web portal. Made an yum update 5 minutes ago.
Sipxopenacd release 51.g717ed
Openacd 0.9.5 release 1327.g2d43
The update did not solve the issue. Also tried to disable the portal
on 5050 and 5051. What should I see in the full.log of openacd when
using the star codes?
Sincerely
Jan
*Von:*[email protected]
<mailto:[email protected]>
[mailto:[email protected]
<mailto:[email protected]>] *Im Auftrag von *Jan
Vincent Liwanag
*Gesendet:* Mittwoch, 1. August 2012 11:32
*An:* sipXecs developer discussions
*Betreff:* Re: [sipx-dev] OpenACD
This is expected behavior as far as openacd is concerned. An agent can
only be logged in via the agent web portal or through release codes,
but not both at the same time.
If the agent logs in via the web portal, the agent can change
release/idle states using the buttons on said portal. Release/star
codes won't work.
For the release codes to work, the agent must be logged off the web
portal first. Then log in through the release codes ( *88 by default )
then go available ( *86 ).
Jan Vincent Liwanag
[email protected] <mailto:[email protected]>
On Wednesday, August 1, 2012 at 5:12 PM, Kumaran wrote:
Hi Jan,
Did you checking in latest 4.6 build? Because for star codes not
working in older builds in which issue raised and closed...In the
latest build it should work fine..
Regards,
Kumaran T
On 8/1/2012 2:38 PM, Jan Fricke wrote:
I’m trying OpenACD in our 4.6 testsystem. Port 5050 is not
reachable from outside. From localhost (using links bash browser
J) it works fine.
I think there is something I have do configure in the Firewall.
But I did not find something like Contact Center or ACD (except
the old deprecated ACD system).
Another thing is that going available etc. works using the portal
on 5050. But the star codes like *87 does not have any effect.
Its openacd is hanging up instantly which is normal I think. The
logs on debug show something like this when using one of the star
codes:
10:33:02.197763 [DEBUG] <0.317.0>@freeswitch_media_manager:798
recieved event '"81d5d01a-dbb3-11e1-a040-e766a4e6efc4"' from c node.
But the state in the agent web-interface does not change and calls
in the queue don’t become routed to the agent.
Any ideas?
_____________________________
Jan Fricke (B.Sc.)
*IANT -
APPLIED NGN-TECHNOLOGIES
**Turn-Key VoIP/UC Solutions and More...
*Fon: +49 (5331) 6794 0
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*Von:*[email protected]
<mailto:[email protected]>
[mailto:[email protected]
<mailto:[email protected]>] *Im Auftrag von
*Todd Hodgen
*Gesendet:* Mittwoch, 1. August 2012 07:56
*An:* 'sipXecs developer discussions'
*Betreff:* Re: [sipx-dev] OpenACD
Thanks Jan.
*From:*[email protected]
<mailto:[email protected]>
[mailto:[email protected]]
<mailto:[mailto:[email protected]]> *On Behalf
Of *Jan Vincent Liwanag
*Sent:* Tuesday, July 31, 2012 10:52 PM
*To:* sipXecs developer discussions
*Subject:* Re: [sipx-dev] OpenACD
Hi Todd,
Indeed the information on the wiki is not up to date. Feel free to
ask your questions here as needed.
All of the configuration needed is done through sipx now. Thus the
administration pages on port 9999 is no longer needed (and will be
turned off by default).
The agent portal running on port 5050 is still used. Agents
configured in sipx can be logged in through this portal. The new
agent portal now only need the username and password (no
additional voip endpoints to configure).
As per recipes, the best resource for now would be this
<https://github.com/OpenACD/OpenACD/wiki/How-routing-works>.
I'll also review the wiki pages myself, and update as necessary.
Jan Vincent Liwanag
[email protected] <mailto:[email protected]>
On Wednesday, August 1, 2012 at 5:06 AM, Todd Hodgen wrote:
I’m working on setting up OpenACD for the first time. In
reading the wiki, there is a lot of old information that needs
to be updated. I’m happy to do that as I go through my own
configuration of OpenACD for testing.
Is there a primary resource for bouncing content off of, or
just post questions in the Dev list?
For example – I am sure this is no longer a requirement, and
will remove it unless someone tells me otherwise - this is
specifically under wiki 4.6 instructions. And yes, I know
the devs are busy writing code and the wiki is not their
priority – I’m hoping assist as best I can on this.
yum install sipxopenacd
service mongod start
service sipxecs restart
Additionally – logging into ports 5050 and 9999 seem to no
longer be required, is that correct? If not, where are the
agent and supervisor pages located?
Are there any sample recipes that are fully supported that can
be imported and documented in the wiki? Any other documents
in possession that can be used to document the wiki pages?
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