What device are you using to make the the connection from sipx to your 
provider? 

Are registering or doing the NAT traversal with the patton gateway? If so, then 
there is a potential interop issue. 

When calls are sent to voicemail in sipxecs, the proxy sends a "refer". Not all 
ITSP's support refer.



>>> Franz Sonnenberger <[EMAIL PROTECTED]> 10/07/08 02:12 AM >>>
Hi,
we have SipXecs 3.10.2 behind a Patton gateway and an pure Sip-Connect 
to the Provider. We also use 45 Polycom 560 with the new 3.1 Software on 
them.
When I dial a phone number internal (let say 602) the phone rings for 
about 20 seconds after that I will be forwarded to the voice mailbox. 
But when I call the same number from the outside 0892xxx602 then the 
phone rings 20 seconds and after that stops ringing but for the caller 
it is still ringing and I do not get to the voice mailbox. After further 
60 seconds the call will rejected but remains for 2 more minutes in the 
SipXecs GUI stated as active. We need the voicemailbox function urgent, 
where can the problem exist?

Thanks
  Franz
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