I removed the suggested patch to the polycom config files that enables MOH
and we're good for now.  It's promising to hear that you're not having
problems with it but I'm not sure if our conflicting experience is a
configuration issue, firmware issue, or Mediant 1000 vs 2000 thing.

 

-- Jay

 

  _____  

From: Scott Richesson [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, October 21, 2008 1:05 PM
To: Jay Reeder; [email protected]
Subject: RE: [sipx-users] New Polycom Firmware - MOH locks up Mediant 2000

 

I've played around with the 3.1 Polycom firmware and MOH.  We have a Mediant
1000 (firmware 5.20A.043.005).  We ended up not deploying the 3.1 firmware
yet, due to other issues.  But, the MOH worked great, even through the
Audiocodes Gateway.


Scott Richesson

Cincinnati Fan

 

From: Jay Reeder [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, October 21, 2008 10:59 AM
To: [email protected]
Subject: [sipx-users] New Polycom Firmware - MOH locks up Mediant 2000

 

Guys,

 

I know this isn't the correct forum but has anyone seen this issue?

 

We're using sipXecs version 3.11 with Polycom 330 phones (Bootrom version
4.1.1 and SIP version 3.1.0b).  Incoming calls are received through an
Audiocodes Mediant 2000 gateway with firmware version 5.20A.033.006 (via
ISDN PRI) and outgoing calls are routed back through the same gateway over
the PRI. 

 

When a call comes from the ISDN PRI through the Mediant 2000 to one of the
polycom phones (on the new firmware, routed by sipX) and that call is put on
hold, the Mediant "locks up".  At that point we can't ping the Mediant or
access the web admin.  The Mediant's network switch port is flashing like
crazy and all calls are effectively cut off.  The call that was put on hold
never hears hold music and all calls are disconnected.

 

Has anyone seen this type of behavior before?  Is there a setting in the
Mediant that might affect this?  Unfortunately I can't do much testing until
after business hours.

 

Thanks,

 

Jay

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