On Tue, 2008-12-30 at 12:33 -0500, Meller, Milosz wrote:
> hi all,
>
> my 3.10.2 (now 3.10.3) deployment of polycom 550s/650s is getting
> errant mwi on more than half the phones. the users don't have any
> messages (at all, anywhere), but their mwi is flashing and the line
> appearance has an envelope icon. basically nothing seems to help,
> including upgrading the firmware on the phone. wondering if anyone
> knows what steps i should take to further troubleshoot or clear this
> directly in the database. has anyone else had this issue? i had a few
> crashes due to bad hardware a while back and i'm afraid that screwed
> my db a bit...
There are two areas to check:
* Are there files in the mailstore?
Look in
/var/sipxdata/mediaserver/data/mailstore/<user>
there should be two kinds of files here: <msg>.wav and
<msg>.xml: one of each for each message. It's possible that you
have one and not the other for some message, and that's
confusing things.
* Are the SUBSCRIPTIONS from the phones handled correctly?
Set up to trace messages by setting the logging to INFO level on
the proxy, registrar, and the status server (which is what
provides mwi notices), and look at what happens when you reboot
one phone. You should see a SUBSCRIBE request, a 401 response
(authentication challenge), the request again with
authentication, an OK response, and then a NOTIFY from the
status server to the phone (with an OK response).
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