>what you want to look for is _why_ the authentication is not accepted.
>Look for WARN or ERR level entries in sipstatus.log

that is the odd thing... there don't seem to be any relevant ones.
actually there are no ERR or WARN messages in there at all since i
disabled vm subscription on the phones that don't have voicemail perms.

>Have you confirmed:
>That the users have Voicemail permission?  

yes =)

>That the credentials and permissions databases are replicated to the
system that the status server is running on?

yeah, this is not an ha setup.
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