You could set up extension forwarding so that the call gets forwarded to 
someone else if the callee is busy, or after a certain number of rings.  
Alternatively, you could set up a queue so that the external caller gets 
put "into a queue", and will then be taken out of the queue when the 
callee is ready to take the call.

Regards,
Keith.


Alberto wrote:

> Hi Scott,
> thanks for your reply. Please see below:
>
> Scott Lawrence ha scritto:
>
>>
>>Can you clarify?
>>
>>Are you asking whether or not it is possible to treat a blind
>>transferred call differently than a direct call with respect to whether
>>or not it forwards to voicemail?
>>
>>  
>>
> Yes. Exactly.
>
>>If so, the answer is no - there's no way to do that.
>>  
>>
>
> What happen is that an company operator that wants to blind transfer 
> (quickest choice in busy hours) an external call to some destination 
> cannot predict if the call will go to the voicemail. The external 
> caller is completely unaware of internal extensions and as soon hears 
> the voicemail for "extension some unknown number" he often drop the 
> call and call in again.
>
> Thanks
> Alberto
>
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