Correction: Enhanced BLF document from ploycom: http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=EndUser-TechAlerts-Audio-SoundPointIPEnhancedBLFQT37381pdf&sliceId=pdfPage_1&dialogID=3465812&stateId=0%200%203463241
On Tue, Aug 11, 2009 at 3:00 PM, Josh Patten<[email protected]> wrote: > Let me reiterate that the EHS functionality of the plantronics device > works fine. The problem is BLF buttons in the ringing state will cause > the phone to go into the "alerting" state and the plantronics headset > will beep in the users ear. This is due to firmware version 3.1 and up > having enhanced BLF functionality. Here is what I mean by enhanced > BLF: > http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=EndUser-TechAlerts-Audio-UsingSPIPSSIPAsteriskTB43565pdf&sliceId=pdfPage_22&dialogID=3465786&stateId=0%200%203463228 > > The only way I can see to fix this is to disable BLF alerting, but the > Polycom admin guide doesn't have any information on how to disable it. > > On Tue, Aug 11, 2009 at 2:43 PM, Tony > Graziano<[email protected]> wrote: >> I might suggest the proper settings for the polycom phone when using that >> headset but i dont know what they are. >> I know what they are for the GN9350e though... >> http://www.myitdepartment.net/content/view/48/70/ >> >>>>> <[email protected]> 08/11/09 3:37 PM >>> >> Yes, plantronics mode on the polycoms coupled with the APP-5 ehs adapter >> works just fine, but BLF ringing alerts cause the ehs adapter to send a >> ringing state to the plantronics headset which causes the wireless headset >> to emit a beeping sounds. This behavior is correct for registered lines, >> but this shouldn't be happening when a BLF button changes to ringing state. >> It really annoys the user of the wireless headset when they're monitoring >> 20 extensions and get beeped every time one of them rings. If I could turn >> off some of the enhanced BLF features, even if I had to put them in the >> config files of the phone, that would be awesome. >> >> On Aug 11, 2009 1:56pm, Tony Graziano <[email protected]> wrote: >>> Is it supported with polycom? We use the n9350e with the ehs cable and >>> have no issues. >> >>> -----Original Message----- >> >>> From: Josh Patten [email protected]> >> >>> To: [email protected]> >> >> >> >>> Sent: 8/11/2009 2:50:42 PM >> >>> Subject: [sipx-users] Plantronics APP-5 BLF woes >> >> >> >>> Problem: Whenever a BLF (busy lamp field) extension monitoring button >> >>> on a polycom phone with a Plantronics APP-5 installed shows a >> >>> monitored extension as ringing, the APP-5 will signal ringing to the >> >>> plantronics headset device even though the phone doesn't ring. >> >> >> >>> The preferred behavior is that the APP-5 only sends ringing >> >>> information when an actual line rings, not when a BLF monitoring >> >>> button shows as ringing. >> >> >> >>> This appears to be related to the 3.1 firmware's "enhanced BLF" >> >>> functionality in that a ringing BLF extension places the phone into >> >>> the "alerting". >> >> >> >>> Has anyone else come across this issue and if so, how did you fix it? >> >>> Is there a way to turn off BLF alerting and only see the BLF lights? >> >>> _______________________________________________ >> >>> sipx-users mailing list [email protected] >> >>> List Archive: http://list.sipfoundry.org/archive/sipx-users >> >>> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >> >>> sipXecs IP PBX -- http://www.sipfoundry.org/ >> >> >> >> </[email protected]></[email protected]> >> > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
