On Fri, 2010-01-15 at 12:01 -0600, [email protected] wrote: > Thanks. I thought about something like that, but it definitely went > over my head. The dual queues would become more than some of our techs > can handle I'm afraid. I think I would also have to set the overflow > so low (to make sure people get the option pretty quickly) that it > would be a less than ideal setup. We rarely have people actually > queued up, but it does happen. There is usually a tech available. It > is when a disaster happens (DS3 goes down, DB goes down, etc) that the > calls really add up and there would be a good chance of getting a > bunch of queued calls. I wanted to give them the option to transfer > out at any point while they are holding. This is definitely my fault > for getting in this situation. I'm cutting over to this phone system 1 > week from today. I had an employee transcribe the greetings and > document the flow of all auto attendants, acd setups, etc a while > back. Somehow he missed the language describing the option to leave a > VM and the functional flow of the option. I had no idea this option > was even there in our current setup. I have really managed to put > myself in a jam with this...
If I'm not mistaken, the default behavior in any ACD queue is that if the caller presses '0' they go to the overflow destination (which you can either tell them or not). Don't rely on my memory - try it and see. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
