I convinced the help desk manager to use a single chance to drop to VM during an initial auto attendant and then using a overflow timer to force to VM.
Thanks for all the advice. -Matthew On 1/15/2010 1:43 PM, Picher, Michael wrote: > Correct... one time shot... not that you couldn't have yet a third ACD > queue... then it's really getting messy though. > > Mike > > -----Original Message----- > From: [email protected] [mailto:[email protected]] > Sent: Friday, January 15, 2010 2:42 PM > To: Picher, Michael; sipx-users > Cc: Scott Lawrence > Subject: Re: [sipx-users] ACD/Call center transfer to voice mail > > I thought about dumping them in and out of the queue to an auto > attendant that gave them a choice, but then they lose their place in > line. If I do the dual queue, they still only get a single chance to > drop out to voicemail. > > On 1/15/2010 1:29 PM, Picher, Michael wrote: > >> Well, you can '0' out of park orbits but not out of the ACD... >> >> There are some timeouts that then let you dump to a hunt group or >> another ACD queue... >> >> -----Original Message----- >> From: [email protected] >> [mailto:[email protected]] On Behalf Of >> [email protected] >> Sent: Friday, January 15, 2010 1:28 PM >> To: Scott Lawrence; sipx-users >> Subject: Re: [sipx-users] ACD/Call center transfer to voice mail >> >> That's what I was hoping for, but no luck. I've tried hitting every >> > key, > >> combination of keys, etc. I tried during the recurring queue audio and >> during the ringing part as well. Any other ideas would be more >> appreciated than you could possibly imagine :) >> >> On 1/15/2010 12:16 PM, Scott Lawrence wrote: >> >> >>> On Fri, 2010-01-15 at 12:01 -0600, [email protected] wrote: >>> >>> >>> >>>> Thanks. I thought about something like that, but it definitely went >>>> over my head. The dual queues would become more than some of our >>>> >>>> >> techs >> >> >>>> can handle I'm afraid. I think I would also have to set the overflow >>>> so low (to make sure people get the option pretty quickly) that it >>>> would be a less than ideal setup. We rarely have people actually >>>> queued up, but it does happen. There is usually a tech available. It >>>> is when a disaster happens (DS3 goes down, DB goes down, etc) that >>>> >>>> >> the >> >> >>>> calls really add up and there would be a good chance of getting a >>>> bunch of queued calls. I wanted to give them the option to transfer >>>> out at any point while they are holding. This is definitely my fault >>>> for getting in this situation. I'm cutting over to this phone system >>>> >>>> >> 1 >> >> >>>> week from today. I had an employee transcribe the greetings and >>>> document the flow of all auto attendants, acd setups, etc a while >>>> back. Somehow he missed the language describing the option to leave >>>> > a > >>>> VM and the functional flow of the option. I had no idea this option >>>> was even there in our current setup. I have really managed to put >>>> myself in a jam with this... >>>> >>>> >>>> >>> If I'm not mistaken, the default behavior in any ACD queue is that if >>> the caller presses '0' they go to the overflow destination (which you >>> can either tell them or not). Don't rely on my memory - try it and >>> >>> >> see. >> >> >>> >>> >>> >> _______________________________________________ >> sipx-users mailing list [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users >> Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users >> sipXecs IP PBX -- http://www.sipfoundry.org/ >> >> > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
