That's what I was hoping for, but no luck. I've tried hitting every key, combination of keys, etc. I tried during the recurring queue audio and during the ringing part as well. Any other ideas would be more appreciated than you could possibly imagine :)
On 1/15/2010 12:16 PM, Scott Lawrence wrote: > On Fri, 2010-01-15 at 12:01 -0600, [email protected] wrote: > >> Thanks. I thought about something like that, but it definitely went >> over my head. The dual queues would become more than some of our techs >> can handle I'm afraid. I think I would also have to set the overflow >> so low (to make sure people get the option pretty quickly) that it >> would be a less than ideal setup. We rarely have people actually >> queued up, but it does happen. There is usually a tech available. It >> is when a disaster happens (DS3 goes down, DB goes down, etc) that the >> calls really add up and there would be a good chance of getting a >> bunch of queued calls. I wanted to give them the option to transfer >> out at any point while they are holding. This is definitely my fault >> for getting in this situation. I'm cutting over to this phone system 1 >> week from today. I had an employee transcribe the greetings and >> document the flow of all auto attendants, acd setups, etc a while >> back. Somehow he missed the language describing the option to leave a >> VM and the functional flow of the option. I had no idea this option >> was even there in our current setup. I have really managed to put >> myself in a jam with this... >> > If I'm not mistaken, the default behavior in any ACD queue is that if > the caller presses '0' they go to the overflow destination (which you > can either tell them or not). Don't rely on my memory - try it and see. > > > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
