I thought about dumping them in and out of the queue to an auto attendant that gave them a choice, but then they lose their place in line. If I do the dual queue, they still only get a single chance to drop out to voicemail.
On 1/15/2010 1:29 PM, Picher, Michael wrote: > Well, you can '0' out of park orbits but not out of the ACD... > > There are some timeouts that then let you dump to a hunt group or > another ACD queue... > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of > [email protected] > Sent: Friday, January 15, 2010 1:28 PM > To: Scott Lawrence; sipx-users > Subject: Re: [sipx-users] ACD/Call center transfer to voice mail > > That's what I was hoping for, but no luck. I've tried hitting every key, > > combination of keys, etc. I tried during the recurring queue audio and > during the ringing part as well. Any other ideas would be more > appreciated than you could possibly imagine :) > > On 1/15/2010 12:16 PM, Scott Lawrence wrote: > >> On Fri, 2010-01-15 at 12:01 -0600, [email protected] wrote: >> >> >>> Thanks. I thought about something like that, but it definitely went >>> over my head. The dual queues would become more than some of our >>> > techs > >>> can handle I'm afraid. I think I would also have to set the overflow >>> so low (to make sure people get the option pretty quickly) that it >>> would be a less than ideal setup. We rarely have people actually >>> queued up, but it does happen. There is usually a tech available. It >>> is when a disaster happens (DS3 goes down, DB goes down, etc) that >>> > the > >>> calls really add up and there would be a good chance of getting a >>> bunch of queued calls. I wanted to give them the option to transfer >>> out at any point while they are holding. This is definitely my fault >>> for getting in this situation. I'm cutting over to this phone system >>> > 1 > >>> week from today. I had an employee transcribe the greetings and >>> document the flow of all auto attendants, acd setups, etc a while >>> back. Somehow he missed the language describing the option to leave a >>> VM and the functional flow of the option. I had no idea this option >>> was even there in our current setup. I have really managed to put >>> myself in a jam with this... >>> >>> >> If I'm not mistaken, the default behavior in any ACD queue is that if >> the caller presses '0' they go to the overflow destination (which you >> can either tell them or not). Don't rely on my memory - try it and >> > see. > >> >> >> > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ > _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
