Hi everyone, I'm a newbie evaluating sipXecs 4.0.4 to replace our obsolete 3Com NBX100. I'm glad I managed to jump quite a few "technical" hurdles by myself (Asterisk+dahdi as a PRI+BRI gateway, external SIP trunk, ...), but now I face a "business rule" challenge where I need some help.
We have a "call-center" supporting our customers, and I'm trying to obtain this behavior: when the customer calls, all the phones of the phone support team start ringing; if nobody answers in 15 seconds, the customer hears a courtesy "please wait" message, but the phones continue to ring; if possible, the customer should continue hearing MOH and periodic "please wait" messages until it's call is served. I created a hunt group including the support team phones, then I created a call park extension that I used as the hunt group's fallback. The problem is that after the call is parked, phones stop ringing. And the call is never returned back to the hunt group even if I enable the timeout. So apparently, support team members need to dial *4<park_ext> to retrieve calls, but they have no feedback that any call is actually parked. It can't be that rude. Before I lose my day in an impossible task: how would you implement my requirement? I think the behavior is quite standard, or isn't it? Thanks for any help, Angelo Turetta _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
