On Fri, Feb 26, 2010 at 8:14 AM, Angelo Turetta <[email protected]<aturetta%[email protected]> > wrote:
> Hi everyone, > > I'm a newbie evaluating sipXecs 4.0.4 to replace our obsolete 3Com > NBX100. I'm glad I managed to jump quite a few "technical" hurdles by > myself (Asterisk+dahdi as a PRI+BRI gateway, external SIP trunk, ...), > but now I face a "business rule" challenge where I need some help. > > We have a "call-center" supporting our customers, and I'm trying to > obtain this behavior: when the customer calls, all the phones of the > phone support team start ringing; if nobody answers in 15 seconds, the > customer hears a courtesy "please wait" message, but the phones continue > to ring; if possible, the customer should continue hearing MOH and > periodic "please wait" messages until it's call is served. > > I created a hunt group including the support team phones, then I created > a call park extension that I used as the hunt group's fallback. The > problem is that after the call is parked, phones stop ringing. Parked calls do not ring If you call center agents phones support it, they can monitor the call park and pick up the call. The call park has the option to play its own WAV file instead of MOH. > And the > call is never returned back to the hunt group even if I enable the > timeout. So apparently, support team members need to dial *4<park_ext> > to retrieve calls, but they have no feedback that any call is actually > parked. It can't be that rude. > > See above... Call parks can be monitored by some phones. You have not inicated what you are using for phones. > Before I lose my day in an impossible task: how would you implement my > requirement? I think the behavior is quite standard, or isn't it? > > Thanks for any help, > > Angelo Turetta > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ >
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