On 26/02/2010 14:30, Scott Lawrence wrote: > On Fri, 2010-02-26 at 14:14 +0100, Angelo Turetta wrote: >> We have a "call-center" supporting our customers, and I'm trying to >> obtain this behavior: when the customer calls, all the phones of the >> phone support team start ringing; if nobody answers in 15 seconds, the >> customer hears a courtesy "please wait" message, but the phones continue >> to ring; if possible, the customer should continue hearing MOH and >> periodic "please wait" messages until it's call is served. > > You should use the ACD for this - that's the only way to both play audio > to the caller and continue to ring the phones.
Thanks, I knew I was missing something obvious. I configured one line and one queue, but it seems I have some more problems. Any time I 'activate' the ACD server, I get this in sipxacd.log: "2010-02-26T15:07:34.334545Z":6:KERNEL:ERR:bupbx1.lan.bestunion.it:HttpServer-1:FFFFFFFF:sipxacd:"OsServerSocket: accept(-1) error: 22=Invalid argument" "2010-02-26T15:07:34.342541Z":7:KERNEL:ERR:bupbx1.lan.bestunion.it:SipServerBroker-25:FFFFFFFF:sipxacd:"OsServerSocket: accept(-1) error: 22=Invalid argument" "2010-02-26T15:07:34.754644Z":8:KERNEL:ERR:bupbx1.lan.bestunion.it:SipServerBroker-8:FFFFFFFF:sipxacd:"OsServerSocket: accept(-1) error: 22=Invalid argument" "2010-02-26T15:07:36.352617Z":1:MP:WARNING:bupbx1.lan.bestunion.it:pid-30845:B64AAB90:sipxacd:"_REALTIME_LINUX_AUDIO_THREADS was defined but application does not have ROOT priv." "2010-02-26T15:07:36.402297Z":2:SIPXTAPI:WARNING:bupbx1.lan.bestunion.it:pid-30845:B7F006E0:sipxacd:"sipxConfigSetVideoCodecPreferences: Setting 3 failed, falling back to preference 0" "2010-02-26T15:07:36.402438Z":3:SIPXTAPI:WARNING:bupbx1.lan.bestunion.it:pid-30845:B7F006E0:sipxacd:"sipxConfigSetVideoCodecPreferences: Setting 0 failed, falling back to preference 0" "2010-02-26T15:07:36.403547Z":4:SIP:NOTICE:bupbx1.lan.bestunion.it:pid-30845:B7F006E0:sipxacd:"BranchId::setSecret reset identifier key; previously generated branch ids will not be recognized as local." "2010-02-26T15:07:36.640326Z":5:ACD:WARNING:bupbx1.lan.bestunion.it:pid-30845:B7F006E0:sipxacd:"ACDLine::ACDLine no line-specific credentials found for '[email protected]' in realm 'phone.bestunion.it'" Further more I cannot dial extension 2901 (404 not found) Thanks for your interest. Angelo Turetta _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
