On Fri, 2010-02-26 at 14:14 +0100, Angelo Turetta wrote: > Hi everyone, > > I'm a newbie evaluating sipXecs 4.0.4 to replace our obsolete 3Com > NBX100. I'm glad I managed to jump quite a few "technical" hurdles by > myself (Asterisk+dahdi as a PRI+BRI gateway, external SIP trunk, ...), > but now I face a "business rule" challenge where I need some help. > > We have a "call-center" supporting our customers, and I'm trying to > obtain this behavior: when the customer calls, all the phones of the > phone support team start ringing; if nobody answers in 15 seconds, the > customer hears a courtesy "please wait" message, but the phones continue > to ring; if possible, the customer should continue hearing MOH and > periodic "please wait" messages until it's call is served. > > I created a hunt group including the support team phones, then I created > a call park extension that I used as the hunt group's fallback. The > problem is that after the call is parked, phones stop ringing. And the > call is never returned back to the hunt group even if I enable the > timeout. So apparently, support team members need to dial *4<park_ext> > to retrieve calls, but they have no feedback that any call is actually > parked. It can't be that rude. > > Before I lose my day in an impossible task: how would you implement my > requirement? I think the behavior is quite standard, or isn't it?
You should use the ACD for this - that's the only way to both play audio to the caller and continue to ring the phones. To get the 15 second delay before they hear the audio, create a recording with 15 seconds of silence at the beginning. _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
