If you don't have any acd users logged in it won't ring the phones. Its been noted before the acd has some issues too. ============================ Tony Graziano, Manager Telephone: 434.984.8430 Fax: 434.984.8431
Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ ----- Original Message ----- From: [email protected] <[email protected]> To: sipx-users <[email protected]> Sent: Thu Mar 18 09:33:17 2010 Subject: [sipx-users] Call Center - ACD Anyone using Call Center - ACD features? I can't seem to get it to work. I'm trying to implement ACD instead of call hunting in our deployment. But I can't get the calls to go through. I have anabled ACD, created a QUEUE, and assigned users to the queue. Then I created a phantom user to forward the calls to the ACD. However, when in incoming call goes through the server, it gets a notification that the extension is unavailable and gets directed to VM of the phantom user right away. Anyone successfully got this working? _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
