all users are currently logged in. what issues exactly does acd have? i have build 4.0.4 if that matters.
On Mar 18, 2010, at 9:39 AM, Tony Graziano wrote: > If you don't have any acd users logged in it won't ring the phones. Its been > noted before the acd has some issues too. > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: [email protected] > <[email protected]> > To: sipx-users <[email protected]> > Sent: Thu Mar 18 09:33:17 2010 > Subject: [sipx-users] Call Center - ACD > > Anyone using Call Center - ACD features? I can't seem to get it to work. > I'm trying to implement ACD instead of call hunting in our deployment. But > I can't get the calls to go through. I have anabled ACD, created a QUEUE, > and assigned users to the queue. Then I created a phantom user to forward > the calls to the ACD. However, when in incoming call goes through the > server, it gets a notification that the extension is unavailable and gets > directed to VM of the phantom user right away. > > Anyone successfully got this working? > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
