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Plus the biggie... it is a no-no to transfer calls out of queue. > -----Original Message----- > From: [email protected] [mailto:sipx-users- > [email protected]] On Behalf Of Francis Tinio > Sent: Thursday, March 18, 2010 9:42 AM > To: Tony Graziano > Cc: [email protected] > Subject: Re: [sipx-users] Call Center - ACD > > all users are currently logged in. > > what issues exactly does acd have? i have build 4.0.4 if that matters. > > > On Mar 18, 2010, at 9:39 AM, Tony Graziano wrote: > > > If you don't have any acd users logged in it won't ring the phones. > Its been > > noted before the acd has some issues too. > > ============================ > > Tony Graziano, Manager > > Telephone: 434.984.8430 > > Fax: 434.984.8431 > > > > Email: [email protected] > > > > LAN/Telephony/Security and Control Systems Helpdesk: > > Telephone: 434.984.8426 > > Fax: 434.984.8427 > > > > Helpdesk Contract Customers: > > http://www.myitdepartment.net/gethelp/ > > > > ----- Original Message ----- > > From: [email protected] > > <[email protected]> > > To: sipx-users <[email protected]> > > Sent: Thu Mar 18 09:33:17 2010 > > Subject: [sipx-users] Call Center - ACD > > > > Anyone using Call Center - ACD features? I can't seem to get it to > work. > > I'm trying to implement ACD instead of call hunting in our > deployment. But > > I can't get the calls to go through. I have anabled ACD, created a > QUEUE, > > and assigned users to the queue. Then I created a phantom user to > forward > > the calls to the ACD. However, when in incoming call goes through > the > > server, it gets a notification that the extension is unavailable and > gets > > directed to VM of the phantom user right away. > > > > Anyone successfully got this working? > > _______________________________________________ > > sipx-users mailing list [email protected] > > List Archive: http://list.sipfoundry.org/archive/sipx-users > > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > > sipXecs IP PBX -- http://www.sipfoundry.org/ > > _______________________________________________ > sipx-users mailing list [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users > Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users > sipXecs IP PBX -- http://www.sipfoundry.org/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/
