@todd - will try that and post the results....
@tony - the phones seems registered properly enough...i am able to make
outgoing calls now to the pstn (thnx again to staffan). the phone
registrations page looks like this

URI<https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Suri>
Contact<https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Scontact>
   Expiration
[s]<https://10.9.20.254:8443/sipxconfig/admin/commserver/Registrations,tableColumnComponent.linkColumn.sdirect?container=contrib%3ASimpleTableColumnPage&sp=Aadmin%2Fcommserver%2FRegistrations%2C%24setting%24RegistrationsTable.tableView&sp=Sexpires>
sip:[email protected] <sip:[email protected] <sip%[email protected]>
;x-sipX-nonat> 1968  sip:[email protected]
<sip:[email protected]<sip%[email protected]>
;x-sipX-nonat> 243

On Tue, Mar 30, 2010 at 2:34 PM, Tony Graziano <[email protected]
> wrote:

> What kind of phone are you calling this from? Are you sure the phone is
> registered properly? What does the registration look like in sipx?
>
> On Tue, Mar 30, 2010 at 1:49 AM, ronald teng <[email protected]> wrote:
>
>> I am having problems w/ the sipXecs auto attendant (ext 100) not working
>> at all. I tried calling it internally and it just gives me a busy tone. I am
>> able to call the voicemail attendant (ext 101) though. Any ideas on how to
>> fix this?
>> here are some of the troubleshooting i have done on this
>> 1. restarted auto attendant service/rebooted sipXecs and phones
>> 2. confirmed auto attendant service is on running status and the dial plan
>> for it is enabled
>> 3. confirmed that the autoattendant.wav is working.....was able to listen
>> to it from the features tab
>> 4. confirmed autoattendant "options" values are on default
>>
>>
>>
>> _______________________________________________
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>> sipXecs IP PBX -- http://www.sipfoundry.org/
>>
>
>
>
> --
> ======================
> Tony Graziano, Manager
> Telephone: 434.984.8430
> Fax: 434.984.8431
>
> Email: [email protected]
>
> LAN/Telephony/Security and Control Systems Helpdesk:
> Telephone: 434.984.8426
> Fax: 434.984.8427
>
> Helpdesk Contract Customers:
> http://www.myitdepartment.net/gethelp/
>
> Why do mathematicians always confuse Halloween and Christmas?
> Because 31 Oct = 25 Dec.
>
>
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