Rather than guessing as to what is sending what between these different devices, it might be prudent to get a PCAP on the server port and look at the individual packets to see what is being sent out of the server for caller ID. It might be sending out what you are requesting in the different flavors, but the other devices may not be able to use them. I think a packet capture will remove the mysteries.
From: [email protected] [mailto:[email protected]] On Behalf Of Smith, Laura M Sent: Friday, July 16, 2010 6:22 AM To: Tony Graziano Cc: Michael Scheidell; [email protected] Subject: Re: [sipx-users] 5 digit caller ID going out on all calls, but need 10 We are using a SIP trunk group to Avaya CM via a Session Manager server. No analog. I had also tried setting the User's caller ID to the 10 digit number again for giggles, and it sends only 5 digits still. I tried setting the number. The User extension seems to be the only thing that has any real impact. I can change a user extension to 7 digits and it works and sends 7 digits. If I give the user a 10 digit User extension, it won't send 10. Have you confirmed you are sending 10 digits out with your caller ID? Laura Smith University Technology Svcs Emory University 404-778-5060 [email protected] From: [email protected] [mailto:[email protected]] On Behalf Of Tony Graziano Sent: Thursday, July 15, 2010 5:53 PM To: Smith, Laura M Cc: Michael Scheidell; [email protected] Subject: Re: [sipx-users] 5 digit caller ID going out on all calls, but need 10 you failed to explain what type of gateway you are using. That has EVERYTHING to do with it. An analog gateway CANNOT do it, a PRI can only if the carrier has it allowed. siptrunks depend on the provider. For grins and giggles remove the callerid from group and gateway and set a 10 digit number on a user CALLERID field. If your trunk provider allows it, it should send all 10 digits. On Thu, Jul 15, 2010 at 5:28 PM, Smith, Laura M <[email protected]> wrote: Thanks for the quick response!! I was pretty sure I had tried that exact config, but for good measure I tried it again. Same result. Only 5 digits are sent. The extension is 12099. In the gateway, I selected "Transform Extension", added caller ID prefix 40425, and tried first with 0 (keep all digits), and then with 5 specified. I even tried using this page with fewer prefix digits, but it's as though they are ignored. It still sent only 5 digits. Laura Smith University Technology Svcs Emory University 404-778-5060 [email protected] From: [email protected] [mailto:[email protected]] On Behalf Of Michael Scheidell Sent: Thursday, July 15, 2010 5:11 PM To: Smith, Laura M Cc: [email protected] Subject: Re: [sipx-users] 5 digit caller ID going out on all calls, but need 10 On 7/15/10 5:02 PM, Smith, Laura M wrote: We are using 5 digit user extensions. I tried changing caller ID fields on the User, and on the gateway to no avail. I know I'm missing something in front of my nose, but can't get sipX to send out 10 digits for the sipX calling extension caller ID. Can someone tell me what I'm missing? this should work: 5digit extensions, lets say yours is 85060 you want caller id out to be 404-778-5060 leave caller id blank in user (and group) in gateway, (sip gateway as an example, if you have an analog, it might be the problem) and I think I have used 10 digit users without any problems. in gateway, under caller id, advanced settings: leave default caller id blank. select 'transform extension', in caller id prefix, put in 40477 keep digits, 0 or 5 should be ok. (ps, it takes about 2 mins for this to be active. call your cell phone to test :-) -- Michael Scheidell, CTO Phone: 561-999-5000, x 1259 > | SECNAP Network Security Corporation . Certified SNORT Integrator . 2008-9 Hot Company Award Winner, World Executive Alliance . Five-Star Partner Program 2009, VARBusiness . Best in Email Security,2010: Network Products Guide . King of Spam Filters, SC Magazine 2008 _____ This email has been scanned and certified safe by SpammerTrapR. For Information please see http://www.secnap.com/products/spammertrap/ _____ _____ This e-mail message (including any attachments) is for the sole use of the intended recipient(s) and may contain confidential and privileged information. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this message (including any attachments) is strictly prohibited. If you have received this message in error, please contact the sender by reply e-mail message and destroy all copies of the original message (including attachments). _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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