So SipXecs has no event logging when a Job fails to see what happened?
I changed a polycom phone (IP650) to sip 3.1.3revC, made sure it was registered. In SipConfig added a speed dial to the user, navigated to the phone and pressed "send profiles". Sure enough the Profile job completed and the restart job failed. I must have some part of set up incomplete. What is needed for the "send profiles" to work properly? What service is sending to the phone to initiate the restart (i.e. message apparently timing out)? How does the phone know to obey ( authentication/authorization )? I haven't found anything on the wiki to guide in trouble shooting this. From: [email protected] [mailto:[email protected]] On Behalf Of McIlvin, Don Sent: Friday, July 23, 2010 12:14 PM To: Tony Graziano Cc: [email protected] Subject: Re: [sipx-users] Job failure doing restart of phones aftersendprofiles Oh forgot to mention, the phones are registering fine, and when I force a phone to restart it pulls the new config created in sipxconfig or new sip or bootrom just fine. From: [email protected] [mailto:[email protected]] On Behalf Of McIlvin, Don Sent: Friday, July 23, 2010 12:10 PM To: Tony Graziano Cc: [email protected] Subject: Re: [sipx-users] Job failure doing restart of phones after sendprofiles Phones are on the same LAN as the SipXecs servers (4.2) {w/services on 4 boxes}. We have a primary server w/{proxy, registrar, and the other services}, two SipXbridge/SBC servers running SIP Trunk service as well as a separate sipX HA). DHCP and DNS is a separate server. No remote phones, or VPN. On the phones; Bootrom is 4.2.2. The job failures occur whether I have SIP 3.2.3 or 3.1.3revC. Phone types range from Polycom 650 w/exp mod, 650, 550, 450s, and 335s. It is not a production environment and has been happening for a while. So when the Job attempting to do the restart fails, what log file does that event occur in? I have been sifting through a number of them and have not found it. Logging has Sip proxy, registrar, and provisioning set to INFO. The rest are NOTICE. I'm wondering if I should set Supervisor to INFO? Don From: Tony Graziano [mailto:[email protected]] Sent: Thursday, July 22, 2010 7:46 PM To: McIlvin, Don Cc: [email protected] Subject: Re: [sipx-users] Job failure doing restart of phones after send profiles If these phones are remote or on a vpn that response may never come. if they are using a firmware version that doesn;t play nice (polycom 3.2.x) it is just an error message, if the phone is not registered, it will not be ABLE to respond... provide more info please? On Thu, Jul 22, 2010 at 7:41 PM, McIlvin, Don <[email protected]> wrote: I have been getting consistent Job Failures on the Restart of phones initiated from Sipconfig. If I force a manual restart it will reboot and take on the changes I made. The Provisioning job is completing OK. But if I elect for an automated restart - that always fails. In Job Status it says Failed - Timed Out waiting for response.. I was wondering which log files this event would be in. And certainly if anyone has seen this and has a "check for x" suggestion, it would be most appreciated. Regards, Don "The information in this electronic mail message is the sender's confidential business and may be legally privileged. It is intended solely for the addressee(s). Access to this internet electronic mail message by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it is prohibited and may be unlawful." "The sender believes that this E-mail and any attachments were free of any virus, worm, Trojan horse, and/or malicious code when sent. This message and its attachments could have been infected during transmission. By reading the message and opening any attachments, the recipient accepts full responsibility for taking protective and remedial action about viruses and other defects. The sender's employer is not liable for any loss or damage arising in any way from this message or its attachments." [v1.0.07.109] _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users Unsubscribe: http://list.sipfoundry.org/mailman/listinfo/sipx-users sipXecs IP PBX -- http://www.sipfoundry.org/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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