There is a setting in the polycom template to disable that issue (Internet Calling is disabled). You'll need to adjust that.
On Wed, Aug 4, 2010 at 12:43 PM, Matt White <[email protected]>wrote: > Can someone comment on the sip-trace I have attached? > > I have several phones in an ACD queue. If I call the ACD from an > internal (or external phone too), the ACD group rings but then you are > unable to pick up the call. Hitting the answer button does not work and the > calling phone hangs up. > > These are all Polycoms w/ 3.2.3 firmware and I have also tested with > 3.1.3 firmware. > > The sip trace shows that when the phone picks up it sends a 200 ok, but > then SipProxy sends the 200OK back to the ACD with the public NATTED > address. Which the ACD then tries to send to the public ip and the call > fails. > > If I simply uncheck "Server behind NAT" and "Enable NAT Traversal" then > the ACD functions. Internet calling is disabled. > > This seems like a major bug so hopefully I've got something set wrong. > > -M > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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