Check your polycom phone settings, features for this. If it is checked, then uncheck it...
URL dialing(Default: unchecked) On Wed, Aug 4, 2010 at 1:04 PM, Tony Graziano <[email protected]>wrote: > There is a setting in the polycom template to disable that issue (Internet > Calling is disabled). You'll need to adjust that. > > On Wed, Aug 4, 2010 at 12:43 PM, Matt White <[email protected]>wrote: > >> Can someone comment on the sip-trace I have attached? >> >> I have several phones in an ACD queue. If I call the ACD from an >> internal (or external phone too), the ACD group rings but then you are >> unable to pick up the call. Hitting the answer button does not work and the >> calling phone hangs up. >> >> These are all Polycoms w/ 3.2.3 firmware and I have also tested with >> 3.1.3 firmware. >> >> The sip trace shows that when the phone picks up it sends a 200 ok, but >> then SipProxy sends the 200OK back to the ACD with the public NATTED >> address. Which the ACD then tries to send to the public ip and the call >> fails. >> >> If I simply uncheck "Server behind NAT" and "Enable NAT Traversal" then >> the ACD functions. Internet calling is disabled. >> >> This seems like a major bug so hopefully I've got something set wrong. >> >> -M >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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