IF IT WERE ME, and its not, I'd have to understand how it would be used. IF I need a phone system for users AND a robodialing system, I'd likely keep them "independent". This way I can make changes and maintenance to my robodialer as needed without affecting my phone "users".
For example, you dialer may have an option to connect to someone "live" to reschedule that (say, in Dr.'s office). FS can hand the option, and the call can be transferred to the scheduling person at the Dr.s office to handle that scheduling change. Everyone's needs are different. If there is no live interaction it might not matter. Only you can really answer that question. HOW IRONIC I was sitting here a few minutes ago and was robodialed by a Dr.'s office to be reminded and press "1" if that was still a needed appointment! On Wed, Aug 25, 2010 at 10:21 AM, Mike Haun <[email protected]> wrote: > Thanks guys. Based on those responses, I need to start understanding more > about the differences between a "user agent" platform and a "one that isn't > (sipx)" platform. I think it has something to do with the path of the media > stream, but I'm not sure! > > I have NOT been to the freeswitch site but intend to do some research there > to determine if it can handle my IVR application. Acknowledging that I know > nothing about freeswitch (yet), and if freeswitch will do my IVR app, then > I'm wondering if it will be able to do it on it's own or will I end up > needing to use sipx too? > > > On Wed, Aug 25, 2010 at 8:29 AM, Tony Graziano < > [email protected]> wrote: > >> I don't think sipx was ever position to do "robocalling" as it were. >> >> Specifically, you might find it easier to setup a user agent or a platform >> behind a sipx system (like FreeSwitch) running its own scripts to do this. >> Have you looked at the FreeSwitch site? >> >> I think this has been discussed there, with some examples too... >> >> >> http://www.mail-archive.com/[email protected]/msg08081.html >> >> Since you will be adding databases and recording responses (whether tones >> or audio) it makes sense "not" to put that type of specific functionality >> directly inside sipx. >> >> On Wed, Aug 25, 2010 at 8:16 AM, Mike Haun <[email protected]> wrote: >> >>> I've not been successful in finding the answer to my question in the >>> forum archives so I present my question here. >>> >>> With Sipx, do we have the ability to do the following? >>> >>> Call out from a list (database table) of phone number, name, and game >>> date/time (hoping for text to speech to do the name and date/time portion). >>> The ability to link custom recording into script, such as; "Hello this is >>> the Downtown Parks & Rec department calling to confirm [John Doe] is >>> scheduled for a game on [Friday], [August 27th at 6:15pm]. Please press 1 >>> if you can make it. If there are any questions please call xxx-xxx-xxxx". >>> The ability to log their response would be necessary too. >>> >>> I read somewhere that asterisk was doing this somewhere, but I would >>> really prefer to do it with Sipx because it's way better! Do you know of a >>> way to accomplish this? >>> >>> Thanks, >>> Mike >>> >>> >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> sip: [email protected] >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> sip: [email protected] >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> >> > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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