Thanks Tony, that makes real good sense. I don't have all their requirements yet but on first blush was hoping I could use sipx. I sure hoped you pressed '*' or something when you responded to your Dr.'s appt!
On Wed, Aug 25, 2010 at 10:39 AM, Tony Graziano < [email protected]> wrote: > IF IT WERE ME, and its not, I'd have to understand how it would be used. > > IF I need a phone system for users AND a robodialing system, I'd likely > keep them "independent". This way I can make changes and maintenance to my > robodialer as needed without affecting my phone "users". > > For example, you dialer may have an option to connect to someone "live" to > reschedule that (say, in Dr.'s office). FS can hand the option, and the > call can be transferred to the scheduling person at the Dr.s office to > handle that scheduling change. > > Everyone's needs are different. If there is no live interaction it might > not matter. Only you can really answer that question. > > HOW IRONIC I was sitting here a few minutes ago and was robodialed by a > Dr.'s office to be reminded and press "1" if that was still a needed > appointment! > > > On Wed, Aug 25, 2010 at 10:21 AM, Mike Haun <[email protected]> wrote: > >> Thanks guys. Based on those responses, I need to start understanding more >> about the differences between a "user agent" platform and a "one that isn't >> (sipx)" platform. I think it has something to do with the path of the media >> stream, but I'm not sure! >> >> I have NOT been to the freeswitch site but intend to do some research >> there to determine if it can handle my IVR application. Acknowledging that >> I know nothing about freeswitch (yet), and if freeswitch will do my IVR app, >> then I'm wondering if it will be able to do it on it's own or will I end up >> needing to use sipx too? >> >> >> On Wed, Aug 25, 2010 at 8:29 AM, Tony Graziano < >> [email protected]> wrote: >> >>> I don't think sipx was ever position to do "robocalling" as it were. >>> >>> Specifically, you might find it easier to setup a user agent or a >>> platform behind a sipx system (like FreeSwitch) running its own scripts to >>> do this. Have you looked at the FreeSwitch site? >>> >>> I think this has been discussed there, with some examples too... >>> >>> >>> http://www.mail-archive.com/[email protected]/msg08081.html >>> >>> Since you will be adding databases and recording responses (whether tones >>> or audio) it makes sense "not" to put that type of specific functionality >>> directly inside sipx. >>> >>> On Wed, Aug 25, 2010 at 8:16 AM, Mike Haun <[email protected]> wrote: >>> >>>> I've not been successful in finding the answer to my question in the >>>> forum archives so I present my question here. >>>> >>>> With Sipx, do we have the ability to do the following? >>>> >>>> Call out from a list (database table) of phone number, name, and game >>>> date/time (hoping for text to speech to do the name and date/time portion). >>>> The ability to link custom recording into script, such as; "Hello this is >>>> the Downtown Parks & Rec department calling to confirm [John Doe] is >>>> scheduled for a game on [Friday], [August 27th at 6:15pm]. Please press 1 >>>> if you can make it. If there are any questions please call xxx-xxx-xxxx". >>>> The ability to log their response would be necessary too. >>>> >>>> I read somewhere that asterisk was doing this somewhere, but I would >>>> really prefer to do it with Sipx because it's way better! Do you know of a >>>> way to accomplish this? >>>> >>>> Thanks, >>>> Mike >>>> >>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> [email protected] >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>> >>> >>> >>> -- >>> ====================== >>> Tony Graziano, Manager >>> Telephone: 434.984.8430 >>> sip: [email protected] >>> Fax: 434.984.8431 >>> >>> Email: [email protected] >>> >>> LAN/Telephony/Security and Control Systems Helpdesk: >>> Telephone: 434.984.8426 >>> sip: [email protected] >>> Fax: 434.984.8427 >>> >>> Helpdesk Contract Customers: >>> http://www.myitdepartment.net/gethelp/ >>> >>> Why do mathematicians always confuse Halloween and Christmas? >>> Because 31 Oct = 25 Dec. >>> >>> >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > ====================== > Tony Graziano, Manager > Telephone: 434.984.8430 > sip: [email protected] > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > sip: [email protected] > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > Why do mathematicians always confuse Halloween and Christmas? > Because 31 Oct = 25 Dec. > >
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