It was neat. There was an option to be transferred to the dr.'s office to ask more. It was for my daughter, not for me, but yes, I like to push buttons (as anyone on the list knows). Especially the big red button!
On Wed, Aug 25, 2010 at 10:49 AM, Mike Haun <[email protected]> wrote: > Thanks Tony, that makes real good sense. I don't have all their > requirements yet but on first blush was hoping I could use sipx. > I sure hoped you pressed '*' or something when you responded to your Dr.'s > appt! > > > > On Wed, Aug 25, 2010 at 10:39 AM, Tony Graziano < > [email protected]> wrote: > >> IF IT WERE ME, and its not, I'd have to understand how it would be used. >> >> IF I need a phone system for users AND a robodialing system, I'd likely >> keep them "independent". This way I can make changes and maintenance to my >> robodialer as needed without affecting my phone "users". >> >> For example, you dialer may have an option to connect to someone "live" to >> reschedule that (say, in Dr.'s office). FS can hand the option, and the >> call can be transferred to the scheduling person at the Dr.s office to >> handle that scheduling change. >> >> Everyone's needs are different. If there is no live interaction it might >> not matter. Only you can really answer that question. >> >> HOW IRONIC I was sitting here a few minutes ago and was robodialed by a >> Dr.'s office to be reminded and press "1" if that was still a needed >> appointment! >> >> >> On Wed, Aug 25, 2010 at 10:21 AM, Mike Haun <[email protected]> wrote: >> >>> Thanks guys. Based on those responses, I need to start understanding >>> more about the differences between a "user agent" platform and a "one that >>> isn't (sipx)" platform. I think it has something to do with the path of the >>> media stream, but I'm not sure! >>> >>> I have NOT been to the freeswitch site but intend to do some research >>> there to determine if it can handle my IVR application. Acknowledging that >>> I know nothing about freeswitch (yet), and if freeswitch will do my IVR app, >>> then I'm wondering if it will be able to do it on it's own or will I end up >>> needing to use sipx too? >>> >>> >>> On Wed, Aug 25, 2010 at 8:29 AM, Tony Graziano < >>> [email protected]> wrote: >>> >>>> I don't think sipx was ever position to do "robocalling" as it were. >>>> >>>> Specifically, you might find it easier to setup a user agent or a >>>> platform behind a sipx system (like FreeSwitch) running its own scripts to >>>> do this. Have you looked at the FreeSwitch site? >>>> >>>> I think this has been discussed there, with some examples too... >>>> >>>> >>>> http://www.mail-archive.com/[email protected]/msg08081.html >>>> >>>> Since you will be adding databases and recording responses (whether >>>> tones or audio) it makes sense "not" to put that type of specific >>>> functionality directly inside sipx. >>>> >>>> On Wed, Aug 25, 2010 at 8:16 AM, Mike Haun <[email protected]>wrote: >>>> >>>>> I've not been successful in finding the answer to my question in the >>>>> forum archives so I present my question here. >>>>> >>>>> With Sipx, do we have the ability to do the following? >>>>> >>>>> Call out from a list (database table) of phone number, name, and game >>>>> date/time (hoping for text to speech to do the name and date/time >>>>> portion). >>>>> The ability to link custom recording into script, such as; "Hello this is >>>>> the Downtown Parks & Rec department calling to confirm [John Doe] is >>>>> scheduled for a game on [Friday], [August 27th at 6:15pm]. Please press 1 >>>>> if you can make it. If there are any questions please call xxx-xxx-xxxx". >>>>> The ability to log their response would be necessary too. >>>>> >>>>> I read somewhere that asterisk was doing this somewhere, but I would >>>>> really prefer to do it with Sipx because it's way better! Do you know of >>>>> a >>>>> way to accomplish this? >>>>> >>>>> Thanks, >>>>> Mike >>>>> >>>>> >>>>> _______________________________________________ >>>>> sipx-users mailing list >>>>> [email protected] >>>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>>> >>>> >>>> >>>> >>>> -- >>>> ====================== >>>> Tony Graziano, Manager >>>> Telephone: 434.984.8430 >>>> sip: [email protected] >>>> Fax: 434.984.8431 >>>> >>>> Email: [email protected] >>>> >>>> LAN/Telephony/Security and Control Systems Helpdesk: >>>> Telephone: 434.984.8426 >>>> sip: [email protected] >>>> Fax: 434.984.8427 >>>> >>>> Helpdesk Contract Customers: >>>> http://www.myitdepartment.net/gethelp/ >>>> >>>> Why do mathematicians always confuse Halloween and Christmas? >>>> Because 31 Oct = 25 Dec. >>>> >>>> >>> >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> >> -- >> ====================== >> Tony Graziano, Manager >> Telephone: 434.984.8430 >> sip: [email protected] >> Fax: 434.984.8431 >> >> Email: [email protected] >> >> LAN/Telephony/Security and Control Systems Helpdesk: >> Telephone: 434.984.8426 >> sip: [email protected] >> Fax: 434.984.8427 >> >> Helpdesk Contract Customers: >> http://www.myitdepartment.net/gethelp/ >> >> Why do mathematicians always confuse Halloween and Christmas? >> Because 31 Oct = 25 Dec. >> >> > -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.984.8431 Email: [email protected] LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Fax: 434.984.8427 Helpdesk Contract Customers: http://www.myitdepartment.net/gethelp/ Why do mathematicians always confuse Halloween and Christmas? Because 31 Oct = 25 Dec.
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