On Sun, Jan 9, 2011 at 11:23 AM, srinivasa rao <[email protected]> wrote:
> 1) The phones are Polycom IP 430 > ok > 2) Firmware is 3.2.3.1734 > (this firmware is known to have issues, but the calls are not terminating at the phone) > 3) When I dial 0 on a IP 430 phone located in our pbx/network to here these > auto > attendent messages, they are crystal clear. > good > 4) However, when I call the main number from outside, the very same > messages are > played real fast. > Do you have more than one gateway/provider to test against? This would really indicate an issue with FS (in sipx), but I have only heard of a couple of issues when the FS system was using "Play_fsv" in freeswitch. Why that is happening is anyone's guess. Perhaps a call trace could shed some light on what is different with the gateway connected call. > > Thanks and have a nice day, > > -srinivasarao seelam > > > > ----- Original Message ---- > From: Tony Graziano <[email protected]> > To: [email protected] > Sent: Sat, January 8, 2011 7:00:37 PM > Subject: Re: [sipx-users] auto-attendant messages are played real fast > > What phone and firmware, this was never answered. > ============================ > Tony Graziano, Manager > Telephone: 434.984.8430 > Fax: 434.984.8431 > > Email: [email protected] > > LAN/Telephony/Security and Control Systems Helpdesk: > Telephone: 434.984.8426 > Fax: 434.984.8427 > > Helpdesk Contract Customers: > http://www.myitdepartment.net/gethelp/ > > ----- Original Message ----- > From: [email protected] > <[email protected]> > To: Discussion list for users of sipXecs software > <[email protected]> > Sent: Sat Jan 08 18:50:00 2011 > Subject: Re: [sipx-users] auto-attendant messages are played real fast > > I tried that; basically they exactly look the same: I gave the following > outputs > > > > [r...@sipx1 prompts]# file autoattendant.wav > autoattendant.wav: RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 > bit, > mono 8000 Hz > > [r...@sipx1 prompts]# file main.wav > main.wav: RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, > mono > 8000 Hz > [r...@sipx1 prompts]# > > > In the above output, autoattendant.wav came with the installation. And the > main.wav file is the one I uploaded. > > Like I mentioned, it was working great; the problem just started a few > weeks > ago. Also, I noticed that any auto attendant message that is upload is > getting > played very fast. > > Kindly advise what should I try next. > > Thanks and have a nice day, > > SrinivasaRao Seelam > > > ----- Original Message ---- > From: Douglas Hubler <[email protected]> > To: Discussion list for users of sipXecs software > <[email protected]> > Sent: Wed, January 5, 2011 11:29:20 PM > Subject: Re: [sipx-users] auto-attendant messages are played real fast > > On Wed, Jan 5, 2011 at 4:40 PM, srinivasa rao <[email protected]> wrote: > > We have auto attendants setup in our sipx setup. For the last few weeks, > > these > > auto attendant messages are played very very fast. For example, our main > >message > > > > used to take 40 seconds to complete it, and it takes very less time to > complete > > it. > > > > However, when I play the auto attendant messages manually in the sipx > > administration page, the auto attendent messages are played correctly. > > > > This is a non profit agency, and I would really appreciate your feed back > > in > > resolving the issue. > > Run this command on the *.wav files > file myfile.wav > > Example: > > file tryagain.wav > tryagain.wav: RIFF (little-endian) data, WAVE audio, Microsoft PCM, > 16 bit, mono 8000 Hz > > > it will show you the format details. Check the bitrate and encoding > on a file that come with sipxecs. > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ >
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