no way to do it in ACD... like someone else said, merge with sox or use audio program to combine them all...
mike On Wed, Aug 3, 2011 at 11:50 AM, Max DiOrio <[email protected]> wrote: > Maybe in the system MOH directory, but not in ACD queue audio.**** > > ** ** > > You can upload as many files as you want, but it will only play the single > file that is selected. Otherwise it would shuffle in my welcome greeting > for this queue and other queues, as ACD audio is available to all ACD > queues.**** > > ** ** > > The text underneath queue audio says “The queue audio played repeatedly to > the caller until the queue either routes the call to an agent or to another > queue. Several files can be uploaded and selected.” However there is no way > to select several files. I’m not sure if that is just a wording issue, or > the feature is not working as designed.**** > > ** ** > > Either way, it appears I have no choice but to combine audio files into a > single queue audio file.**** > > ** ** > > **** > > ** ** > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Todd Hodgen > *Sent:* Wednesday, August 03, 2011 11:42 AM > *To:* 'Discussion list for users of sipXecs software' > *Subject:* Re: [sipx-users] ACD Queue Audo**** > > ** ** > > When you load multiple files, it plays them all like a jukebox. **** > > ** ** > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Max DiOrio > *Sent:* Wednesday, August 03, 2011 8:07 AM > *To:* Discussion list for users of sipXecs software ( > [email protected]) > *Subject:* [sipx-users] ACD Queue Audo**** > > ** ** > > Is there a way to select multiple queue audio files to be played?**** > > ** ** > > Let’s say I want to have 3 WAV files played back to back, I can upload > multiple files, but is there a way to select all 3 to play?**** > > ** ** > > **** > > ** ** > ------------------------------ > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 10.0.1390 / Virus Database: 1518/3806 - Release Date: 08/02/11*** > * > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Michael Picher eZuce Director of Technical Services O.978-296-1005 X2015 M.207-956-0262 @mpicher <http://twitter.com/mpicher> www.ezuce.com
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