Yup - was just thinking that. Maybe I'm not understanding the timeout values for ACD queues. When a call comes into the queue, the caller will hear ringing for 15 seconds while the agents are ringing, then queue audio for 15 seconds, agents aren't ringing, then it just keeps cycling like that. This is disrupting our queue audio.
Shouldn't they just hear the queue audio while the agents are constantly ringing until someone answers the queue line? -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Wednesday, August 03, 2011 11:58 AM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] ACD Queue Audo Max, If there is no way yet to do it from the web interface, you can easily write a bash script which will merge all your file into one by using sox command line tool. Best Regards -----Original Message----- From: Max DiOrio <[email protected]> Sender: [email protected] Date: Wed, 3 Aug 2011 15:50:17 To: Discussion list for users of sipXecs software<[email protected]> Reply-To: Discussion list for users of sipXecs software <[email protected]> Subject: Re: [sipx-users] ACD Queue Audo _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
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