Thanks for sharing. To those who know EFK already this might seem simple.
There are at least 4 ways to do call parks in an easier "user friendly" manner. Which method you use generally is dictated by what the end users are perhaps more accustomed to. On Aug 21, 2011 10:11 AM, "Chris Rawlings" <[email protected]> wrote: > i have been using sipx and finally thought of a decent way to have call > parking setup for easy use for everyone at a company > > Lets say you have extensions in the 200-299 range > I will then setup all call parking lots at 1200-1299 > Each Call Parking lot is setup to associated to that users extension... so > if user 201 wants to park a call he has parking lot 1201 > > Now what i did was setup Call Parking and Un-Parking EFK > > What i did was setup the Park button to be displayed while on-hold and > on-active calls... When you press the Park EFK it will ask you what > extension to park it to... in the background a 1 was already dialed and the > user now knows to put it on his extension so that user will dial their ext. > To UnPark the call its the same procedure... *41 is dialed when you press > UnPark and then you dial your ext to get the call back. > > I found this is the easiest way to to train people who are on an existing > analog phone system with easy parking options to move them to SipX > > > Here is the XML for EFK that i setup for Call parking > > > <efklist > efk.efklist.9.mname="park1" > efk.efklist.9.label="Call Park" > efk.efklist.9.status="1" > efk.efklist.9.action.string="1$P9N4$$Trefer$" > efk.efklist.10.mname="unpark" > efk.efklist.10.label="UnPark" > efk.efklist.10.status="1" > efk.efklist.10.action.string="*41$P10N4$$Tinvite$" > /> > <efkprompt > efk.efkprompt.9.status="1" > efk.efkprompt.9.label="Park: " > efk.efkprompt.9.userfeedback="visible" > efk.efkprompt.9.type="numeric" > efk.efkprompt.10.status="1" > efk.efkprompt.10.label="UnPark: " > efk.efkprompt.10.userfeedback="visible" > efk.efkprompt.10.type="numeric" > > /> > <softkey > softkey.9.label="CallPark" > softkey.9.action="!park1" > softkey.9.enable="1" > softkey.9.precede="1" > softkey.9.use.idle="0" > softkey.9.use.active="1" > softkey.9.use.alerting="" > softkey.9.use.dialtone="1" > softkey.9.use.proceeding="0" > softkey.9.use.setup="0" > softkey.9.use.hold="1" > softkey.10.label="UnPark" > softkey.10.action="!unpark" > softkey.10.enable="1" > softkey.10.precede="0" > softkey.10.use.idle="1" > softkey.10.use.active="0" > softkey.10.use.alerting="" > softkey.10.use.dialtone="1" > softkey.10.use.proceeding="" > softkey.10.use.setup="" > softkey.10.use.hold="1" > > /> > > > > > > > > > -- > Thank You, > Chris Rawlings > IT Consultant > > phone - 610.741.3324 > > VCP RHCE RHCT MCSE
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