i have been using sipx and finally thought of a decent way to have call
parking setup for easy use for everyone at a company
Lets say you have extensions in the 200-299 range
I will then setup all call parking lots at 1200-1299
Each Call Parking lot is setup to associated to that users extension... so
if user 201 wants to park a call he has parking lot 1201
Now what i did was setup Call Parking and Un-Parking EFK
What i did was setup the Park button to be displayed while on-hold and
on-active calls... When you press the Park EFK it will ask you what
extension to park it to... in the background a 1 was already dialed and the
user now knows to put it on his extension so that user will dial their ext.
To UnPark the call its the same procedure... *41 is dialed when you press
UnPark and then you dial your ext to get the call back.
I found this is the easiest way to to train people who are on an existing
analog phone system with easy parking options to move them to SipX
Here is the XML for EFK that i setup for Call parking
<efklist
efk.efklist.9.mname="park1"
efk.efklist.9.label="Call Park"
efk.efklist.9.status="1"
efk.efklist.9.action.string="1$P9N4$$Trefer$"
efk.efklist.10.mname="unpark"
efk.efklist.10.label="UnPark"
efk.efklist.10.status="1"
efk.efklist.10.action.string="*41$P10N4$$Tinvite$"
/>
<efkprompt
efk.efkprompt.9.status="1"
efk.efkprompt.9.label="Park: "
efk.efkprompt.9.userfeedback="visible"
efk.efkprompt.9.type="numeric"
efk.efkprompt.10.status="1"
efk.efkprompt.10.label="UnPark: "
efk.efkprompt.10.userfeedback="visible"
efk.efkprompt.10.type="numeric"
/>
<softkey
softkey.9.label="CallPark"
softkey.9.action="!park1"
softkey.9.enable="1"
softkey.9.precede="1"
softkey.9.use.idle="0"
softkey.9.use.active="1"
softkey.9.use.alerting=""
softkey.9.use.dialtone="1"
softkey.9.use.proceeding="0"
softkey.9.use.setup="0"
softkey.9.use.hold="1"
softkey.10.label="UnPark"
softkey.10.action="!unpark"
softkey.10.enable="1"
softkey.10.precede="0"
softkey.10.use.idle="1"
softkey.10.use.active="0"
softkey.10.use.alerting=""
softkey.10.use.dialtone="1"
softkey.10.use.proceeding=""
softkey.10.use.setup=""
softkey.10.use.hold="1"
/>
--
Thank You,
Chris Rawlings
IT Consultant
phone - 610.741.3324
VCP RHCE RHCT MCSE
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