>>> On 8/22/2011 at 01:52 PM, in message <[email protected]>, Max DiOrio <[email protected]> wrote: > Hi, > > So far we've been using sipXecs in our office and it's been much better than > any Asterisk server I've put in. > > Our users are complaining about two things: > > > 1) When a call comes in on an ACD queue and one of the agents goes to > answer it, there appears to be around a ½ second delay from the time they > answer the call, to the time the audio goes through to the caller. So if an > agent is quick to say something like 'Billing Office how may I help you?' > after picking up the phone (which they are with the headsets), the calling > party only ends up hearing 'ing Office how may I help you?' If the agent > waits a half second after answering the call, full audio goes through. All > phones are Polycom 550's and we're using an ITSP. > > >
If your using the old ACD (not the new "call center openacd") then this is normal. When the agent picks up they will hear a special "tone". It is then that the agent is connected to the caller. Once that tone is played they can begin speaking. So this does introduce a delay but I find most users like this as it allows them to distinguish ACD calls via the tone without looking at caller-id. -M _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
