Hi, So far we've been using sipXecs in our office and it's been much better than any Asterisk server I've put in.
Our users are complaining about two things: 1) When a call comes in on an ACD queue and one of the agents goes to answer it, there appears to be around a ½ second delay from the time they answer the call, to the time the audio goes through to the caller. So if an agent is quick to say something like 'Billing Office how may I help you?' after picking up the phone (which they are with the headsets), the calling party only ends up hearing 'ing Office how may I help you?' If the agent waits a half second after answering the call, full audio goes through. All phones are Polycom 550's and we're using an ITSP. 2) I had one user complain about the MWI light coming back on over the weekend and the only voicemail in the box was a previously listened to message. What might be causing this? We had an issue with our Asterisk servers that old, deleted messages would reappear - I'm starting to think the ghosts in the building don't like our technology very much. Thanks for your help.
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