regarding relit MWI, would your old asterisk server still happen to be on? If so it could be magically sending out unsolicited MWI. Or if you didn't do a hard reset on your polycom phones there could be some remnant asterisk config in there.
On Mon, Aug 22, 2011 at 1:12 PM, Matt White <[email protected]>wrote: > >>> On 8/22/2011 at 01:52 PM, in message > <[email protected]>, Max > DiOrio > <[email protected]> wrote: > > Hi, > > > > So far we've been using sipXecs in our office and it's been much > better than > > any Asterisk server I've put in. > > > > Our users are complaining about two things: > > > > > > 1) When a call comes in on an ACD queue and one of the agents > goes to > > answer it, there appears to be around a ½ second delay from the time > they > > answer the call, to the time the audio goes through to the caller. > So if an > > agent is quick to say something like 'Billing Office how may I help > you?' > > after picking up the phone (which they are with the headsets), the > calling > > party only ends up hearing 'ing Office how may I help you?' If the > agent > > waits a half second after answering the call, full audio goes > through. All > > phones are Polycom 550's and we're using an ITSP. > > > > > > > > If your using the old ACD (not the new "call center openacd") then this > is normal. > > When the agent picks up they will hear a special "tone". It is then > that the agent is connected to the caller. Once that tone is played > they can begin speaking. > So this does introduce a delay but I find most users like this as it > allows them to distinguish ACD calls via the tone without looking at > caller-id. > > -M > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- Josh Patten eZuce Solutions Architect O.978-296-1005 X2050 M.979-574-5699
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