Actually, it was a complete dump and replace. The only part of our VoIP system that remains is the wiring and the PoE switch. Server and phones are all new.
[cid:[email protected]] From: [email protected] [mailto:[email protected]] On Behalf Of Josh Patten Sent: Monday, August 22, 2011 2:20 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] 2 ?'s ACD delay and MWI Relighting regarding relit MWI, would your old asterisk server still happen to be on? If so it could be magically sending out unsolicited MWI. Or if you didn't do a hard reset on your polycom phones there could be some remnant asterisk config in there. On Mon, Aug 22, 2011 at 1:12 PM, Matt White <[email protected]<mailto:[email protected]>> wrote: >>> On 8/22/2011 at 01:52 PM, in message <[email protected]<mailto:[email protected]>>, Max DiOrio <[email protected]<mailto:[email protected]>> wrote: > Hi, > > So far we've been using sipXecs in our office and it's been much better than > any Asterisk server I've put in. > > Our users are complaining about two things: > > > 1) When a call comes in on an ACD queue and one of the agents goes to > answer it, there appears to be around a ½ second delay from the time they > answer the call, to the time the audio goes through to the caller. So if an > agent is quick to say something like 'Billing Office how may I help you?' > after picking up the phone (which they are with the headsets), the calling > party only ends up hearing 'ing Office how may I help you?' If the agent > waits a half second after answering the call, full audio goes through. All > phones are Polycom 550's and we're using an ITSP. > > > If your using the old ACD (not the new "call center openacd") then this is normal. When the agent picks up they will hear a special "tone". It is then that the agent is connected to the caller. Once that tone is played they can begin speaking. So this does introduce a delay but I find most users like this as it allows them to distinguish ACD calls via the tone without looking at caller-id. -M _______________________________________________ sipx-users mailing list [email protected]<mailto:[email protected]> List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- Josh Patten eZuce Solutions Architect O.978-296-1005 X2050 M.979-574-5699
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