If that has to do with ringtones, then the label needs to be a little more descriptive. "Enable for external calls" doesn't tell you that it would have anything to do with ringtones. I was actually wondering why my end users ringtone settings weren't being used.
Unchecking this setting has worked and the ringtones are using those set on the phone. [cid:[email protected]] From: [email protected] [mailto:[email protected]] On Behalf Of Josh Patten Sent: Friday, August 26, 2011 3:19 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Problems remain after linear upgrade In sipXecs 4.4 there is an option on the SIP proxy for distinctive ringtone that is turned on by default if I'm not mistaken. You'll need to disable this if you wish to set different ringtones for different extensions. It's under System >> Servers >> <name_of_server> >> Services >> SIP Proxy The value is called "Enable for external calls". Uncheck this value and apply, then restart all necessary services and see if that resolves the issue. On Fri, Aug 26, 2011 at 2:11 PM, Todd Hodgen <[email protected]<mailto:[email protected]>> wrote: What routing is sending these internal calls to the one phone? Something in call routing is putting the calls to his extension. I would identify a phone number that he is getting calls for, look to see where that alias is assigned in the system, and follow the routing for it. You will find his extension there. IF every call is going to him, they his extension is set up in an SBC, or some other device or configuration to send call to him rather than AA, hunt group or some other routing. We followed the advice given to us in this forum in regards to upgrading a sipxecs server. I performed the upgrade in steps from 4.0 > 4.2 > 4.4 and this actually fixed one major issue we had (that being a problem with voicemail) but a few problems still remain. The corporation that uses this server for phones are split into four different entities and before the system crashed each entity had it's own distinctive ringtone for internal calls within the company. Now (even though they can select the ringtone from the phones themselves) every call has the same system wide ringtone. We also had one individual that had his phone set to only ring for internal calls or transfers and now his phone rings for every call. We had hoped that doing the linear upgrade would have resolved these issues along with the voicemail issue but unfortunately it has not. Can any one help shed some light on this issue, we have been dealing with it for some time now and really need it resolved. Thanks in advanced for your time and assistance. _______________________________________________ sipx-users mailing list [email protected]<mailto:[email protected]> List Archive: http://list.sipfoundry.org/archive/sipx-users/ ----- No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 10.0.1392 / Virus Database: 1520/3859 - Release Date: 08/26/11 _______________________________________________ sipx-users mailing list [email protected]<mailto:[email protected]> List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- Josh Patten eZuce Solutions Architect O.978-296-1005 X2050 M.979-574-5699
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