I've got slightly better experience with Counterpath.
I just send mails to [email protected] and then wait, remind them, 
wait (reat n times) and eventually, maybe, the problem gets sorted.
But for example the XMPP part of Bria is still far from stable although 
it's known for about half a year now.

The product is also not developing fast enough, I think Counterpath is 
more focussed on other things.
Also as a result of this I'm afraid (scared/shocked) that our company will 
jump on the Lync bandwagon 
because there's no good SIP video and collaboration client (and Msoft is 
pushing really really hard).

Paul

Kyle Haefner <[email protected]> wrote on 07-09-2011 17:22:06:

> HA!  When I have complained, I've always gotten the response; "We can
> fix this for you if you want to pay us for a custom build."
> 
> On Tue, Sep 6, 2011 at 9:35 AM, Worley, Dale R (Dale) 
> <[email protected]> wrote:
> >> From: [email protected] [[email protected]]
> >>
> >> If the sip domain has more then 1 sip SRV
> >> records with equal priority then Bria will pick one of them.  I do
> >> remember that newer Bria's always picks the first SRV,
> >
> > That is to say, Bria does not properly implement SRV records.
> >
> > You should complain to the vendor.
> >
> > Dale
> > _______________________________________________
> > sipx-users mailing list
> > [email protected]
> > List Archive: http://list.sipfoundry.org/archive/sipx-users/
> >
> 
> 
> 
> -- 
> Kyle Haefner, M.S.
> Communication Systems Programmer
> Colorado State University
> Fort Collins, CO
> Phone: 970-491-1012
> Email:  [email protected]
> _______________________________________________
> sipx-users mailing list
> [email protected]
> List Archive: http://list.sipfoundry.org/archive/sipx-users/
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