Josh, Thank you for your reply. I did try enabling the voicemail, leave a message and delete it. The other phones receive MWI and it cleared when I deleted it, however, the suspect phone still is blink red. I will try downgrading the firmware to 3.2.4 and will report back.
Thanks, Jes On Mon, Sep 12, 2011 at 12:15 PM, Josh Patten <[email protected]> wrote: > First of all firmware 3.2.5 has some strange issues. Move back to 3.2.4 > > The only way to get voicemail to disappear off of a stuck MWI like that is > to reenable voicemail for the account, leave a voicemail, delete the > voicemail, and then disable voicemail permissions and remove voicemail > subscription from the polycom line config. > > One of the polycom gremlins that need to be fixed.... > > On Mon, Sep 12, 2011 at 11:02 AM, Becker, Jesse <[email protected]>wrote: > >> All, I apologize if this has come up before and I missed it. I just switch >> the last component of our office (our Helpdesk number) to SipX. This is >> configured as a shared line using button 1 on the primary 650 desk, and then >> button two on all of our IT staff phones. These are an array of an addition >> Polycom 650, 1 Polycom 430, and two Polycom 335s. On the primary phones >> using button 1, the phone believes it has voicemail and is blinking the red >> light. The shared line associated doesn't have the voicemail permissions and >> there are no messages on the system. None of the other phones believe they >> have voicemail. Only the primary phone. All phones are running >> Firmware spip_ssip_vvx_3_2_5_release_sig_combined.zip and >> bootrom spip_ssip_BootROM_4_2_2_release_sig.zip. >> >> I have reset defaults as well as a format file system on the affected >> phone, however, the blinking red light remains. Is this a shared line bug? >> >> Server is running sipX build 4.4.0- 2011-04-19 >> >> --- >> >> >> Jesse Becker | Technical Manager >> Network+ | Linux+ Certified Professional >> SunGard Higher Education @ SUNY Ulster >> 491 Cottekill Road, Stone Ridge, NY 12484 >> Tel 845-687-5064 | Fax 845-687-5105 >> [email protected] | www.sunyulster.edu >> >> <http://www.sunyulster.edu/> >> >> Check out our knowledge base: >> http://kb.sunyulster.edu<http://kb.sunyulster.edu/> >> >> >> >> _______________________________________________ >> sipx-users mailing list >> [email protected] >> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >> > > > > -- > Josh Patten > eZuce > Solutions Architect > O.978-296-1005 X2050 > M.979-574-5699 > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Jesse Becker | Technical Manager Network+ | Linux+ Certified Professional SunGard Higher Education @ SUNY Ulster 491 Cottekill Road, Stone Ridge, NY 12484 Tel 845-687-5064 | Fax 845-687-5105 [email protected] | www.sunyulster.edu <http://www.sunyulster.edu/> Check out our knowledge base: http://kb.sunyulster.edu<http://kb.sunyulster.edu/>
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