Another thing you could try is to remove the shared line from that phone, add another different test line *IN THE SAME POSITION AS THE SHARED LINE *to that phone, with voicemail enabled, then leave a voicemail on the test line and delete the voicemail on the test line, then after the light goes off put the shared line back on it.
I really wish Polycom would implement a "clear MWI light" feature. This is a "bug" that is seen on a lot of repurposed polycom phones where the phone was reprovisioned with the MWI light on. On Mon, Sep 12, 2011 at 12:02 PM, Becker, Jesse <[email protected]>wrote: > All, > I downgraded the suspect phone to 3.2.4. Left a test messages and then > deleted it. The MWI activated and then cleared on others phones, however, > the red light and envelope still appear on on the phone with the issues. > > I guess the next step is to disable shared line and see if that causes it > to go away. > > Any other ideas? > > Jes > > > On Mon, Sep 12, 2011 at 12:23 PM, Becker, Jesse <[email protected]>wrote: > >> Josh, >> Thank you for your reply. I did try enabling the voicemail, leave a >> message and delete it. The other phones receive MWI and it cleared when I >> deleted it, however, the suspect phone still is blink red. I will try >> downgrading the firmware to 3.2.4 and will report back. >> >> Thanks, >> >> Jes >> >> >> On Mon, Sep 12, 2011 at 12:15 PM, Josh Patten <[email protected]> wrote: >> >>> First of all firmware 3.2.5 has some strange issues. Move back to 3.2.4 >>> >>> The only way to get voicemail to disappear off of a stuck MWI like that >>> is to reenable voicemail for the account, leave a voicemail, delete the >>> voicemail, and then disable voicemail permissions and remove voicemail >>> subscription from the polycom line config. >>> >>> One of the polycom gremlins that need to be fixed.... >>> >>> On Mon, Sep 12, 2011 at 11:02 AM, Becker, Jesse >>> <[email protected]>wrote: >>> >>>> All, I apologize if this has come up before and I missed it. I just >>>> switch the last component of our office (our Helpdesk number) to SipX. This >>>> is configured as a shared line using button 1 on the primary 650 desk, and >>>> then button two on all of our IT staff phones. These are an array of an >>>> addition Polycom 650, 1 Polycom 430, and two Polycom 335s. On the primary >>>> phones using button 1, the phone believes it has voicemail and is blinking >>>> the red light. The shared line associated doesn't have the voicemail >>>> permissions and there are no messages on the system. None of the other >>>> phones believe they have voicemail. Only the primary phone. All phones are >>>> running Firmware spip_ssip_vvx_3_2_5_release_sig_combined.zip and >>>> bootrom spip_ssip_BootROM_4_2_2_release_sig.zip. >>>> >>>> I have reset defaults as well as a format file system on the affected >>>> phone, however, the blinking red light remains. Is this a shared line bug? >>>> >>>> Server is running sipX build 4.4.0- 2011-04-19 >>>> >>>> --- >>>> >>>> >>>> Jesse Becker | Technical Manager >>>> Network+ | Linux+ Certified Professional >>>> SunGard Higher Education @ SUNY Ulster >>>> 491 Cottekill Road, Stone Ridge, NY 12484 >>>> Tel 845-687-5064 | Fax 845-687-5105 >>>> [email protected] | www.sunyulster.edu >>>> >>>> <http://www.sunyulster.edu/> >>>> >>>> Check out our knowledge base: >>>> http://kb.sunyulster.edu<http://kb.sunyulster.edu/> >>>> >>>> >>>> >>>> _______________________________________________ >>>> sipx-users mailing list >>>> [email protected] >>>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>>> >>> >>> >>> >>> -- >>> Josh Patten >>> eZuce >>> Solutions Architect >>> O.978-296-1005 X2050 >>> M.979-574-5699 >>> >>> _______________________________________________ >>> sipx-users mailing list >>> [email protected] >>> List Archive: http://list.sipfoundry.org/archive/sipx-users/ >>> >> >> >> >> -- >> >> >> Jesse Becker | Technical Manager >> Network+ | Linux+ Certified Professional >> SunGard Higher Education @ SUNY Ulster >> 491 Cottekill Road, Stone Ridge, NY 12484 >> Tel 845-687-5064 | Fax 845-687-5105 >> [email protected] | www.sunyulster.edu >> >> <http://www.sunyulster.edu/> >> >> Check out our knowledge base: >> http://kb.sunyulster.edu<http://kb.sunyulster.edu/> >> >> >> > > > -- > > > Jesse Becker | Technical Manager > Network+ | Linux+ Certified Professional > SunGard Higher Education @ SUNY Ulster > 491 Cottekill Road, Stone Ridge, NY 12484 > Tel 845-687-5064 | Fax 845-687-5105 > [email protected] | www.sunyulster.edu > > <http://www.sunyulster.edu/> > > Check out our knowledge base: > http://kb.sunyulster.edu<http://kb.sunyulster.edu/> > > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- Josh Patten eZuce Solutions Architect O.978-296-1005 X2050 M.979-574-5699
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