UPDATE The ITSP is Broadvox
If I modify the advanced settings, enable Specify Caller ID, move the Default CLID to Caller ID, and set the Display name to "Company Name" Calls from all users, display the specified CLID and CNAM (As the help line says it will) What I would like is to have these settings as defaults, not to override all other settings When this setting is not enabled, and a user has a private CLID assigned the CNAM is the username, but if the users CLID is blank sipxbridge is sent out as the CNAM Ken From: [email protected] [mailto:[email protected]] On Behalf Of Tony Graziano Sent: Tuesday, December 13, 2011 5:57 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Outgoing CLID name is sipxbridge I'd like to hear who the ITSP is. I'd also like to see if somehow the header is parsed differently using the advanced setting for the caller id name. The sip header sends the username (not sipxbridge) now. So it would be interesting to see if the results vary in how the ITSP parses this. On Tue, Dec 13, 2011 at 8:50 PM, Michael Picher <[email protected]<mailto:[email protected]>> wrote: Try mucking with the CallerID settings on the gateway (left side menu). Click on Advanced, you'll see more options. Mike On Tue, Dec 13, 2011 at 8:28 PM, Tony Graziano <[email protected]<mailto:[email protected]>> wrote: And what I mean by that is that the carrier is interpreting the sip user agent name as the caller id name. I don't think there's anything wrong with the way that sipx is sending the caller id name. I think the issue is with how the switch at the other end is parsing the hatter improperly. On Dec 13, 2011 8:16 PM, "Tony Graziano" <[email protected]<mailto:[email protected]>> wrote: Wow. Who is the itsp? I've never seen one that reads the sip header wrong like that. On Dec 13, 2011 8:13 PM, "Ken Ridley" <[email protected]<mailto:[email protected]>> wrote: I just got off the phone with ITSp They can populate the CNAM, but, that will only populate to the PSTN (land lines) Any SIP calls, and calls to Comcast users will receive the CNAM the Sipx sends out If I want it to work for all carriers, I need to send it I'm back to my original question, can I change the name of the sipixbridge From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Tony Graziano Sent: Tuesday, December 13, 2011 4:34 PM To: Discussion list for users of sipXecs software Subject: Re: [sipx-users] Outgoing CLID name is sipxbridge CNAM (Caller ID name) is controlled by the ITSp or carrier. The only time I see CNAM not being controlled by the carrier is when the calls are between two accounts on the same carrier. CLID and CNAM are two different pieces of the caller id display. I would ask the carrier to set the CNAM to the COMPANY NAME on the account. On Tue, Dec 13, 2011 at 7:26 PM, Ken Ridley <[email protected]<mailto:[email protected]>> wrote: I have a Sipx system set up with a sip trunk using the internal sipxbridge I have Gateway: Broadvox /SIP trunk /Default Caller ID set to 5551231234 When a user maks an external call the CLID Name is sent out as Sipxbridge with the number 5551231234 The User has no CLID settings configured When a user with CLID set to a second DID on the trunk 5551235678, the CLID Name is [user first name]_[user last name] with the number 5551235678 Is there a way to change the default CLID? For most users, they want the company name going out Right now the only option I see is to set all user First and last name, to the company name, not sure what problems this will cause Thanks, Ken Ridley _______________________________________________ sipx-users mailing list [email protected]<mailto:[email protected]> List Archive: http://list.sipfoundry.org/archive/sipx-users/ _______________________________________________ sipx-users mailing list [email protected]<mailto:[email protected]> List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- Michael Picher, Director of Technical Services eZuce, Inc. 300 Brickstone Square Suite 201 Andover, MA. 01810 O.978-296-1005 X2015<tel:978-296-1005%20X2015> M.207-956-0262<tel:207-956-0262> @mpicher <http://twitter.com/mpicher> www.ezuce.com<http://www.ezuce.com> _______________________________________________ sipx-users mailing list [email protected]<mailto:[email protected]> List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ====================== Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected]<mailto:[email protected]> Fax: 434.465.6833 Email: [email protected]<mailto:[email protected]> LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected]<mailto:[email protected]> Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services!
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