I can do that. I thought I saw an email a while back about Polycom phones and 4.4 and firmware. Still looking for it, but while I search. Is there an issue with using Polycom 335 rev 3.2.1.0078 with sipx 4.4?

Stiles

On 03/27/2012 12:16 PM, Tony Graziano wrote:

To keep this shorter the behavior is different in 4.4. Updating would keep us all from having to use a way back machine.

On Mar 27, 2012 12:05 PM, "Stiles Watson" <[email protected] <mailto:[email protected]>> wrote:

    This is where one swallows one's pride.... The way I was entering
    data caused the drop-down to not be displayed.

    To keep this short:

     1. When you first select Add new gateway>Sip Trunk, the template
        drop down is not visible. I was not aware this was the case
        until yesterday. I just thought it was not there.
     2. The template drop-down is only displayed after you enter a
        name for the gateway and then select the default SBC.
     3. If you ever click the Apply button before both the name and
        SBC are entered, the drop down is never displayed.

    This is why I never saw the template drop-down.

    Now, having said all of that, I deleted my existing voip.ms
    <http://voip.ms> gateway and created a new one using the template
    drop-down. However, this did not fix my problem and everything is
    as it was before. I still can not retrieve a call from hold or
    cancel a transfer. I have verified in my voip.ms <http://voip.ms>
    account that it is registered with the public IP and port 5080.

    So it looks like we are back to a firewall problem, correct?

    Stiles

    On 03/26/2012 06:52 PM, Tony Graziano wrote:

    Choose sipxbridge then hit apply when creating the sip trunk.

    On Mar 26, 2012 6:17 PM, "Tony Graziano"
    <[email protected]
    <mailto:[email protected]>> wrote:

        Then there is something wrong wrong wrong in your setup.

        Do you see NO templates? If not, you need to acknowledge if
        you have

        Enabled                 
        Name            
        Use built-in SIP Trunk SBC              
        Use provider template

        4.2 was almost no different.

        If you have trunking role enabled, it shouldshow an option
        (4.2 was a little different) in that you had to choose the
        sipXbridge-1 selection from the dropdown.

        Do us all a favor and look at creating a siptrunk/gateway and
        seeing what options you have there.


        On Mon, Mar 26, 2012 at 6:10 PM, Stiles Watson
        <[email protected] <mailto:[email protected]>> wrote:

            It is not there. I've tried Devices>Gateways>Add new
            gateway... a dozen times. I've restarted all the
            services, I've rebooted the server, even reinstalled...
            It is not there. I'm using Firefox 11 on Ubuntu 11.10.
            I'm also using Chromium (not supported) on the same OS.
            I've tried both FireFox and IE in Windows XP Pro, it is
            not there.

            To comment on Tony's reply, I have a Sonicwall NSA 240
            firewall. I have SIP transformations disabled. I have
            Consistent NAT enabled. I've opened ports 5080 UDP, 5060
            UDP & TCP (for remote phones) and 30000-31000 UDP for
            RTP. I've also created the NAT policies to direct WAN
            traffic on these ports to the sipx server. All trafic
            going out to the WAN is allowed. I have connection
            limiting on 5060 to prevent a SIP DoS.

            I have not downloaded a new iso lately. I can try that
            next. Should I stick with 4.2 or go to 4.4? I'm using
            Polycom phones.

            Stiles


            On 03/26/2012 05:12 PM, Todd Hodgen wrote:

            You are missing something with your Gateway setup.  If
            you go to Gateway, and click on the box with "add new
            gateway" and select SIP trunk it will open a new gateway
            configuration screen.  4^th item down is the templates
            selection box...........................

            *From:*[email protected]
            <mailto:[email protected]>
            [mailto:[email protected]] *On
            Behalf Of *Stiles Watson
            *Sent:* Monday, March 26, 2012 2:05 PM
            *To:* Discussion list for users of sipXecs software
            *Subject:* [sipx-users] voip.ms <http://voip.ms> config

            Walking through Tony's voip.ms <http://voip.ms> how-to.
            All my notes are delimited by ---> <---and are in
            /_italics and underlined_/.

            *Dealing with Step 3, online with voip.ms <http://voip.ms>*
            At the voip.ms <http://voip.ms> portal:

            Main Menu > Account Settings (for a main account, not
            subaccounts) >Account Restrictions

            Adjust the call timer restrictions here for US and
            International calls as desired.
                --->/_Made no changes to the defaults_/<---

             1.     Click GENERAL>Music on hold = No Music-Silence
                [APPLY] --->/_Done_/<---
             2.     Click INBOUND SETTINGS > Protocol =
                SIP--->/_Done_/<---, Device Type = IP PBX Server,
                Asterisk or Softswitch--->/_Done_/<--- (otherwise
                ALL your DID calls use the account number in the
                invite). [APPLY]
             3.     Click DEFAULT DID ROUTING>Choose the default
                city your calls should go to when setting up new
                numbers--->/_Done_/<--- and what account/subaccount
                should be used by default for new
                numbers--->/_Done_/<---. [APPLY]
             4.     Click ADVANCED>NAT = No--->/_Done_/<---, DTMF
                Mode = AUTO (or RFC2833, either is essentially the
                same with sipx, since it only uses
                RFC2833/sip)--->/_Done, chose AUTO_/<---, Allowed
                Codecs = G.711 (uncheck the
                others)--->/_Done_/<---[APPLY]


            After you purchase a DID number, ensure it is pointed to
            the city where you have a registration and the account
            associated with that registration (We'll use Atlanta in
            this example).

            Account 123456 is my main account with voip.ms
            <http://voip.ms>. So when I create or edit DID
            4345551234 I make sure it points to SIP/IAX account
            [123456] and set the DID Point of Presence for "Atlanta,
            GA". Change the dialtimeout to 300s, and
            [APPLY].--->/_Done, purchased DID, pointed it to my
            account and presence of Atlanta, GA_/<---

            *Dealing with Step 4, in sipxconfig.*

            We will create the gateway, apply it, register it,
            confirm it at both sides instantly, assign a DID and
            send and receive a call.

            Create the Gateway. I'll make it easy with screenshots:

            Devices>Gateways>AddNewGateway (link at top right),
            choose SIP Trunk

            --->/_NOTE: Screen shot shows a "User provider template"
            drop-down, but this drop-down does not exist on my
            Gateway Details>Configuration screen! I am using
            4.2.1-018971.21.0_/ <---

            enable it--->/_Done_/<---, give it a
            name--->/_Done_/<---, and choose the voip.ms
            <http://voip.ms> template from the list--->/_Does not
            exist_/<---, change the "address to match the city name
            (i.e. atlanta.voip.ms
            <http://atlanta.voip.ms>)--->/_Done_/<---, CLICK
            APPLY.--->/_Done_/<---

            Now set the dial plan up in sipxecs for outbound calls....

            --->
            I did not do this. I changed the digitmap under
            Devices>Phone Groups>group_name>Polycom SoundPoint IP
            335>Line>Dial Plan to make sure the number was dialed
            correctly.

            Digitmap:
            
[2-9]11|0T|RR9R011xxx.T|9011xxx.T|RR91R[2-9]xxxxxxxxx|RR9R1[2-9]xxxxxxxxx|91[2-9]xxxxxxxxx|RR91919R[2-9]xxxxxx|91919[2-9]xxxxxx|*xx|[8]xxx|[1]xx.T
            <---

            Now finish the gateway config for the ITSP account.

            --->Image removed<---

            There are three fields here. username/authentication
            username. These are the same values, which is the
            account/subaccount number you have with
            voip.ms--->/_Done_/<---. The password is the sip
            password (not the portal password) in your voip.ms
            <http://voip.ms> portal for the
            account/subaccount--->/_Done_/<---.[APPLY]

            You will be asked to restart several services, you
            should do so and then wait 15 seconds or so and check to
            see if it is registered--->/_Done_/<---.

            Go to Diagnostics>SIP Trunk SBC Statistics

            --->/_Image removed_/<---

            If you did this correctly the account will show
            registered--->/_Done_/<---. NOW, go to voip.ms
            <http://voip.ms> and see if they concur and have the
            proper IP:port listed.

            At the voip.ms <http://voip.ms> website, login, Portal
            home page...it should show a green REGISTERED State
            --->/_Done_/<---. Hover over the dot to the right of
            registered, You should see your public IP address that
            sipx is using (you did this setting up the firewall
            porting, system>server>NAT and set the static IP here or
            are using STUN to determine it)--->/_Done, using static
            IP_/<---. The IP should show your port as
            "5080?--->/_Done_/<---. if it does not, you should go
            back and address your firewall configuration.

            Dialing out it simple.

            Dialing in requires the DID be put in the service DID
            field or user ALIAS field in the format of NPANXXYYYY
            (4345551234). If you used this for an auto attendant or
            other service, you will need to restart services
            prompted in order to apply this setting, user aliases do
            not require services restart/reload--->/_Done, I added
            the voip.ms <http://voip.ms> DID as an Alias to the
            default Auot Attendant_/<---.
            You should be able to set the default caller ID in the
            gateway (if it needs a glocal setting, or leave blank
            and set the caller ID in each user line as desired,
            don't leave both blank).

            Congratulations, you have trunking and DID services
            setup without any paperwork in 15 minutes!

            --->/_Done, except for retrieving hold and canceling
            transfers_/<---

            Stiles



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    LAN/Telephony/Security and Control Systems Helpdesk:
    Telephone: 434.984.8426
    sip: [email protected]
    <mailto:[email protected]>

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